• Coordinate care plans for pediatric patients with medical, behavioral, and social needs • Collaborate daily with nurses, social workers, and providers to implement and monitor care plans • Serve as a primary point of contact for families, assisting with scheduling, referrals, and follow-up • Track patient progress, document interventions, and maintain accurate records in the EMR and Care Management System • Facilitate communication between internal teams and external providers, specialists, and community resources • Identify gaps in care and escalate concerns to clinical staff as appropriate • Support transitions of care (e.g., hospital discharge, specialty referrals) • Ensure compliance with care management protocols and quality standards

• Performs review of service requests for completeness of information • Collection and transfer of non-clinical data • Acquisition of structured clinical data from physicians/patients • Prepare, document and route cases in appropriate system for clinical review • Initiates call backs and correspondence to members and providers to coordinate and clarify benefits • Reviewing professional medical/claim policy related issues or claims in pending status • Acts as liaison with providers, members and Care Managers • Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence • Assists members with finding providers, resolving problems and answering questions • Makes outbound calls to engage members in Case Management and complete health assessments • Educates members regarding preventive health activities and services • Assists members to make appointments with their PCP, specialists, and/or transportation • Review medical, dental and vision claims and address gaps in member's preventative care

Role Description Vous recherchez un nouveau défi ayant une portée sociale, économique et environnementale ? Vous souhaitez donner un élan à votre carrière et faire la différence ? Vous avez de l'expérience que garanties ou service après-vente? Vous avez de l'expérience dans un domaine relié aux transports? Vous êtes actuellement disponible et prêt à débuter un mandat temporaire à durée indéterminée avec fortes possibilités de prolongation et permanence. Ce rôle de coordonnateur aux garanties temporaire pour une multinationale reconnue dans le domaine de l'ingénierie du transport est une opportunité à ne pas manquer! Responsibilities - Recevoir les réclamations des clients & valider les réclamations en se référant au contrat - Prise de décisions sur les réclamations ayant trait aux défauts systématiques des clients - Faire le pont sur les garanties entre les clients et l'équipe interne - Négocier les ententes de réclamations des clients en rapport avec la garantie - Entrer de toutes les informations quant aux garanties via le système interne - Coordonner, planifier et implémenter les activités et projets liés à la garantie - S'assurer du respect du manuel des temps standards d'entretien chez les clients - Aiguiller les représentants service après-vente sur les réclamations récurrentes et problématiques - Proposer les soumissions appropriées pour les risques et les garanties demandées Qualifications - BAC en administration ou expérience équivalente - Expérience en gestion de la garantie (un atout) - Connaissance mécanique des véhicules lourds (un atout) - Excellente maîtrise de la langue anglaise et française et d'excellentes aptitudes rédactionnelles tant en anglais qu'en français - Connaissance des logiciels Excel et Word - 3 à 5 années d'expérience en service après-vente - Connaissance d'un système manufacturier ERP - SAP (un atout) - Excellent communicateur et bon esprit d'équipe - Capacité à travailler sous pression - Autonome, dynamique, bon jugement et initiative Benefits - Mandat avec fortes possibilités de prolongement / permanence - 100% télétravail - Belle ambiance de travail dans un environnement stimulant - Salaire compétitif de 26 à 32 $ de l'heure, en fonction de l'expérience - Entreprise située sur la Rive-Nord, à St-Eustache, localisation facile d'accès au besoin - Accès à nos assurances Summary Ce poste temporaire pour cette multinationale à St-Eustache vous intéresse ? Contactez Charles et faites-nous parvenir votre CV dès maintenant à charles.tessier@randstad.ca . Vous pouvez également nous contacter au 450-682-0505.

Role Description The Part-Time Advanced Transplant Coordinator is a clinically experienced transplant professional responsible for delivering high-quality support across organ offer evaluation, coordination, and transplant logistics. This role requires strong clinical judgment, adaptability, and communication skills to support multiple transplant programs while maintaining compliance with United Network for Organ Sharing (UNOS) policies and transplant center protocols. - Part-Time Coordinators will be cross-trained to support 2–3 clinical teams. - Must be available to work a minimum of five (5) 12-hour shifts per month. - Schedules provided in advance by their manager based on availability and organizational demand. - Expected to cover unexpectedly open shifts on shorter notice as requested. - This role is fully remote; employee must provide reliable home internet, PC, and phone. Qualifications - Minimum of 2 years of transplant or donation experience required (OPO, transplant center, or equivalent). - Preferred previous RN/RT/CST experience. - Bachelor's degree with relevant coursework. - Strong working knowledge of UNOS policies, organ allocation, and donor management practices. - Demonstrated clinical knowledge of anatomy and physiology related to organ transplantation. - Ability to manage multiple programs and workflows simultaneously. - Strong written and verbal communication skills. - High level of proficiency with clinical systems and computer-based workflows. - Ability to work independently with minimal supervision in a remote environment. - Demonstrated critical thinking, problem-solving, and decision-making skills. - Ability to work extended hours (12-hour shifts) with sustained focus and performance. - Proven ability to maintain professionalism, accountability, and adaptability in a fast-paced clinical environment. Requirements - Provide clinical support for organ offer evaluation, allocation, and coordination in alignment with UNOS policies and transplant center-specific protocols. - Maintain competency across 2–3 assigned clinical teams, including workflows, preferences, and communication pathways. - Deliver timely, measured, and accurate responses to organ offers within UNOS-designated timeframes (UNOS Policy 5.6). - Enter provisional yes decisions when required to prevent offer timeouts and escalate per protocol when physicians are not reachable. - Communicate effectively with transplant surgeons, coordinators, OPOs, and internal teams in a professional and collaborative manner. - Demonstrate strong understanding of donor management, including the ability to suggest clinically appropriate interventions aligned with transplant center expectations. - Participate in structured handoffs at shift change, ensuring all pertinent clinical and logistical information is communicated clearly. - Maintain readiness for on-call responsibilities, including: - 5–10 minute response time. - Backup phone access. - Reliable backup internet access. - Problem-solve dynamically to address unexpected clinical or logistical challenges in the transplant process. - Accurately document all work hours in designated timekeeping systems (e.g., Synerion).