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Lincoln Financial

We help people confidently plan for their version of a successful financial future.

Claims Examiner II, Social Security

Security EngineerSecurity EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1905H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

$23 - $32 / hour

Seniority

Mid Level

Job Description

Claims Examiner II, Social Security

Lincoln Financial

Role Description We are excited to bring on a Social Security Specialist to join our Financial Services Organization supporting Group Protection. This position will perform and deliver on routine and non-routine Social Security Disability Insurance (SSDI) assignments independently in accordance with established procedures/guidelines. They will act as a liaison between internal benefits teams, claimants, and any legal representation. They will provide claimants with detailed information regarding SSDI benefits and how such benefits can be used in conjunction with disability insurance policies. They will monitor claimants’ SS claims until a final decision is received. What you'll be doing - Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. - Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role. - Reviews and interprets disability insurance policies with specific attention to provisions related to other income and/or offsets. - Contacts and educates claimants eligible for SSDI benefits. Explains both the differences and coordination between the disability policy/benefits and the SSA's benefits/adjudication. - Provides initial guidance and continues ongoing communication with claimants regarding their SS responsibilities and follow-up items until a final determination is made. - Accurately posts SS offsets in applicable system(s). - Develops and maintains working relationships with SSDI vendors and/or claimant attorneys. - Works closely with internal benefits/claims teams; regularly providing information and updates regarding Social Security eligibility and determinations. - Takes initiative to investigate issues and identify root causes; recommends solutions to improve operational effectiveness. - Maintains and updates knowledge of SSDI guidelines and departmental policies & procedures. Qualifications - High School diploma or GED or minimum Associate degree in lieu of required experience. - Effective strong written and verbal communication skills. - Ability to maneuver through multiple systems/databases/platforms/software. - Ability to be adaptable/flexible as business needs change. Requirements - 2 - 3 Years’ experience in claims or other insurance operations directly aligned to the specific duties for this role OR for candidates with an Associate degree or above, 0-1 year experience in claims or other insurance operations directly aligned to the role. - Ability to problem solve and make independent decisions, while providing compassionate customer service. - Research and data entry experience in a fast-paced environment. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes. - Leadership development and virtual training opportunities. - PTO/parental leave. - Competitive 401K and employee benefits. - Free financial counseling, health coaching and employee assistance program. - Tuition assistance program. - Work arrangements that work for you. - Effective productivity/technology tools and training.

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