Role Description The Technology Business Analyst acts as the liaison between business stakeholders and technical teams, ensuring that the organization's technology solutions align with business needs. This role requires a propensity for analyzing complex problems, defining system requirements, documenting processes, troubleshooting issues, and recommending options to improve efficiency and drive value. Key Responsibilities - Gathering and Documenting Requirements: - Collaborating with stakeholders to understand their needs. - Translating business requirements into functional specifications. - Documenting technical requirements and creating technical specifications for development teams. - Process Improvement: - Analyzing current workflows and identifying opportunities for improvement. - Proposing solutions that enhance efficiency and productivity. - Evaluating existing business processes to identify inefficiencies and areas for improvement. - Proposing solutions for optimizing processes to enhance productivity and effectiveness. - Project Support: - Working closely with project managers and technical teams during project planning, execution, and delivery. - Ensuring solutions meet defined objectives and are delivered on time. - Assisting project team in gathering additional requirements when gaps are identified. - Quality Assurance: - Supporting testing efforts by developing a comprehensive UAT test plan and assisting the business in creating test cases. - Coordinating user acceptance testing (UAT) activities, including defect tracking and resolution to ensure a smooth testing process. - Communication: - Facilitating clear communication between business units and IT teams. - Preparing presentations and documentation for stakeholders. - Change Management: - Assessing the impact of changes to requirements and helping manage scope creep. - Assisting in developing training materials and help documents for new or revised systems. - Business Architecture: - Assisting in putting focus on Value Streams and Customer Journeys. - Designing value streams and customer experience maps. - Identifying how business capabilities deliver value to stakeholders. - Continuous Learning: - Staying updated on industry trends, tools, and methodologies. - Developing skills to bring innovative ideas to the organization. Qualifications - Requires Bachelor of Science or Bachelor of Art in Business, Computer Science or related field, or equivalent education and experience. - Preferred to have a Master of Business Administration. - 3+ years’ experience in business analysis, design and controls development. - Proven expertise in monitoring the effectiveness of business processes and controls. - Strong analytical and problem-solving skills with keen attention to detail. - Ability to translate complex processes into clear, understandable, and operationally viable controls. - Proficient in process mapping and business process management tools (e.g., Visio). - Excellent communication skills, both written and verbal, with the ability to work collaboratively across all levels of the organization. - Self-starter with an innovative mindset and the ability to manage multiple tasks concurrently. - Experience with Agile and Waterfall project development methodologies. Benefits - Health Insurance Benefits - Medical, Dental, Vision. - Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts. - Well-being programs including companywide events and a wellness incentive program. - Paid Time Off. - Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance. - Family-Friendly Employee events. - Employee Assistance Program services – mental health and other concierge type services. - Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.