SketchDeck logo
SketchDeck

Your next-generation creative partner.

Account Manager – Creative Services

Account ManagerSalesFull TimeRemoteLeadTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Illinois + 1 moreAll locations: Illinois | Washington

Posted

3 days ago

Salary

$110K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Account Manager – Creative Services

SketchDeck

• Own a portfolio of client accounts totaling approximately $4M in annual revenue • Lead onboarding for new accounts, converting project-based clients into long-term retained partnerships • Build trusted relationships with client stakeholders, serving as the primary point of contact for the overall account and long-term partnership. • Develop a deep understanding of each client's business strategy and goals and connect it directly to the work SketchDeck delivers • Lead monthly check-ins, quarterly business reviews (QBRs), and ongoing strategic conversations with senior client stakeholders • Proactively identify risks, opportunities, and client needs before they become issues. • Own revenue forecasting for your portfolio, tracking performance against targets • Identify opportunities to expand existing accounts, proposing projects, retainers, and new initiatives aligned to client business goals • Lead renewal communications for every account in your book • Re-engage dormant accounts and identify cross-sell and upsell opportunities in partnership with Business Development • Partner with Project Managers, Creative Leads and Business Development on new accounts to deliver a seamless client experience • Clarify client briefs and ensure projects stay oriented toward business impact, not just task completion • Surface client context and feedback that helps delivery teams do better work • Partner on account planning and resourcing discussions • Share client learnings and best practices across the account team • Contribute to the continued evolution of how SketchDeck manages and grows client relationships

Job Requirements

  • 7+ years of account management or client services experience within a creative, design, or marketing agency
  • Experience owning and growing accounts with responsibility for retention, renewals, and revenue growth
  • Strong understanding of creative and digital delivery, with experience partnering closely with project, creative, or production teams
  • Collaborative by default; you share context freely, flag issues early, and don't need to own the room
  • Proven ability to build trusted relationships with senior client stakeholders and lead business conversations
  • Confident and credible with senior executives and CMO-level stakeholders; clear and direct in writing and in the room
  • Experience using project management platforms such as Asana, Monday.com, Workfront, or similar
  • PST or CST time zone preferred

Benefits

  • Health insurance (medical, dental, and vision)
  • 401(k) with company match
  • Fully remote working (that started pre-covid and will continue after!)
  • Paid time off that grows with tenure
  • Annual company retreat
  • Computer hardware of your choice (up to $1,500)
  • $500 towards your office setup expenses

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