• Proactive support for clients following the start of the engagement • Conduct weekly calls with clients during the dunning (debt collection) process • Maintain engagement status, communication history, and review monitoring in the CRM

• Develop and execute a comprehensive enterprise account management strategy to drive revenue retention, expansion, renewals, upsell, and cross-sell across Keeper’s enterprise customer base • Build, lead, and scale a high-performing enterprise account management organization, driving continuous improvement, employee engagement, individual and team success • Lead, train, and inspire account management leaders and representatives in strategic, high-value renewal, expansion, and customer growth processes • Establish and maintain scalable account management processes, operating rhythms, forecasting standards, and best practices to ensure consistency, efficiency, and accountability across the team • Drive predictable revenue retention through a highly efficient, scalable customer renewal engine • Generate incremental bookings within existing enterprise accounts through subscription expansion, product upsell, cross-sell, and broader adoption of Keeper’s portfolio • Develop and maintain executive-level relationships with key decision-makers and influencers within enterprise accounts to understand their business priorities, security needs, and growth opportunities • Partner with Sales and Customer Success to develop account strategies that improve product adoption, increase product penetration, and expand Keeper’s footprint within existing customer portfolios • Partner with Keeper’s channel team to support partner-driven expansion, renewal, and customer growth opportunities within enterprise accounts • Help directly manage strategic, high-priority enterprise customer relationships, including executive escalations, renewal strategy, expansion planning, and long-term account growth • Collaborate with Customer Success and Customer Support to ensure successful onboarding, customer health, adoption, and value realization across enterprise accounts • Own and optimize the strategy, process, and execution supporting enterprise renewals, contract optimization, and commercial expansion opportunities • Develop and maintain a robust pipeline of qualified expansion and renewal opportunities and exceed target pipeline coverage ratios • Continuously monitor, evaluate, and report on account management performance metrics, including renewal rates, expansion pipeline, forecast accuracy, customer health, product adoption, and net revenue retention • Analyze account data, market trends, customer feedback, and product usage insights to identify opportunities for revenue growth, customer retention, and operational improvement • Collaborate with Marketing to align customer campaigns, lifecycle programs, messaging, and expansion initiatives with enterprise account management priorities • Represent Keeper in strategic customer meetings, executive business reviews, industry events, conferences, and networking functions to deepen customer relationships and identify new growth opportunities • Foster a high-energy, positive, accountable, and customer-centric sales culture that motivates the account management organization to perform at its best • Ability to travel to and from customer meetings, company events, industry conferences, and partner meetings locally, nationally, and internationally, and rent and/or operate a vehicle on behalf of the company

• Develop and execute a comprehensive field-level GTM plan for the Snowflake partnership, setting clear objectives, KPIs, and milestones for success. • Identify and prioritize target verticals, use cases, and customer segments where the joint Posit + Snowflake solution delivers maximum value. • Collaborate with Posit and Snowflake leadership to ensure tight alignment on partnership goals and quarterly business objectives. • Act as the primary evangelist for the Posit + Snowflake value proposition, both internally and externally. • Develop and deliver compelling training, sales collateral, battle cards, and joint-success stories to educate and motivate both the Posit and Snowflake sales organizations. • Build and nurture strong relationships with Snowflake’s sales leadership, account executives, and solution architects to build mindshare and drive field-level advocacy for Posit. • Orchestrate and manage the day-to-day co-selling motion between Posit and Snowflake account teams. • Proactively identify and drive joint pipeline generation activities, including account mapping sessions, joint prospecting campaigns, and executive briefings. • Serve as the expert resource on the partnership, assisting Posit sellers in navigating the Snowflake ecosystem, identifying key contacts, and accelerating deals. • Meticulously track and report on all partnership activities, pipeline, and revenue, including partner-sourced and partner-influenced ARR. • Lead regular business reviews (QBRs) with both Posit and Snowflake stakeholders to review performance, identify challenges, and course-correct as needed. • Utilize data to provide insights and recommendations to sales and product leadership to further strengthen the partnership.

• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate. • Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal. • Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes. • Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.