• Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular check-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service • Partner directly with CS Shift Managers to monitor live phone queues and real-time communication channels. You will ensure your team is adhering to their schedules, managing breaks efficiently, and shifting resources to handle phone spikes as volume fluctuates • Work closely with the Print Quality Supervisor to stay fully aligned on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team • Help manage the seasonal onboarding and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals • Monitor team case data within Salesforce to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings • Stay present and available for your remote team via Slack and real-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods • Step in personally to handle critical customer situations or highly complex print issues that require a supervisor's authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team

• Develop, understand and maintain the EHS project plan • Provide support to communicate and manage all sections of the plan • Responsible for safety administration, risk management, EHS training, medical and security related issues that may impact personnel or overall site safety • Investigate incidents or near miss events as necessary or required • Analyze root causes to determine safety measures to prevent future incidents and influence the implementation of corrective actions • Serve as direct liaison with end customer at site in safety task planning • Conduct site audits, equipment and PPE inspections • Mentor peers and crew in advanced EHS topics and train new Safety Specialists in current processes and procedures • Ability and willingness to work holidays, weekends and overtime as required by field assignments

• Supervise daily installation and erection activities for FSC equipment and associated systems • Coordinate field activities across structural, mechanical, and electrical installation disciplines • Ensure installation is performed in accordance with approved drawings, method statements, specifications, and OEM instructions • Monitor progress against the project schedule and short-term look-ahead plans • Identify field constraints and escalate risks, delays, or technical issues promptly • Verify readiness for each installation phase before work begins • Coordinate interfaces between delivered equipment, erection teams, electrical installers, and commissioning personnel • Enforce site HSE requirements, permit-to-work controls, LOTO procedures, and safe work practices • Lead or support toolbox (tailboard) talks, pre-job briefings, and hazard reviews • Ensure work at height, lifting operations, temporary grounding, and high-voltage site safety practices are properly controlled • Monitor subcontractor compliance with project and customer safety rules • Stop work when unsafe conditions or acts are observed • Support incident reporting, investigation, and corrective actions • Oversee installation of major FSC components (FSC equipment , Steel supports, insulated platform systems, buswork…) • Confirm correct interpretation of erection drawings, general arrangements, wiring diagrams, cable schedules, and vendor documentation • Coordinate technical clarifications with engineering and OEM specialists • Support inspection of clearances, alignment, torquing, labeling, equipment condition, and installation quality • Verify proper handling and installation of sensitive high-voltage equipment and components • Ensure installation complies with quality plans, ITPs, check sheets, and hold/witness points • Verify completion of installation records, redlines, punch lists, and turnover documentation • Track non-conformances and ensure corrective actions are implemented • Ensure installation completion and system readiness for testing • Coordinate punch list closure prior to energization • Support mechanical completion checks and handover to commissioning • Assist with cable continuity checks, point-to-point checks, functional verification, and equipment readiness reviews • Coordinate on-site commissioning activities according with the commissioning plan • Ensure as-built updates and final turnover packages reflect field conditions

• Manage payroll and budgets for landscape operations • Train crews and ensure site maintenance meets company standards • Create job schedules and adjust for weather or staffing • Supervise equipment and maintain safety protocols