• Carry a portfolio of complex commercial and enterprise accounts • Drive ABR toward 95%+ across your portfolio • Own strategic relationships with economic buyers and security leaders • Lead business reviews focused on outcomes and driving resolution • Identify and qualify expansion opportunities and partner with Account Executives to close • Orchestrate internal resources so nothing falls through the cracks • Help customers build the internal case for Expel • Own executive communication during security incidents • Mentor and coach junior CSMs on complex situations • Participate in on-call rotation for customer escalations a few times per year

• Drive renewal rates toward 95%+ across your book of business by staying ahead of risk, building genuine relationships, and helping customers get measurable value from Expel • Own the business relationship with security leaders, key practitioners, and where possible, the people who hold the budget — and make sure they can articulate Expel's value to their own leadership • Lead business reviews (sync or async, depending on the account) that tie Expel's work directly to what the customer cares about • Spot and qualify expansion opportunities — cross-sells, upsells, overages — and hand them off to Account Executives to close • Orchestrate internal resources (SSEs, TSEs, Support, Product) to make sure nothing falls through the cracks when customers need something • Keep customers informed and calm during security incidents, coordinating with the SOC on the technical side while you handle the relationship • Forecast renewals accurately, support senior teammates on complex situations, and participate in an on-call rotation for escalations a few times a year

• Manage a Portfolio of 60 French Accounts • Support Clients in WhatsApp Campaign Strategy • Onboarding & Training • Performance Monitoring & Reporting • Customer Support & Issue Resolution • Campaign Execution Assistance • AI Usage & Content Optimization • Internal Collaboration • Retention & Expansion Responsibilities • Documentation & Process Improvements

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. This role is remote out of Detroit, Michigan. Responsibilities: - Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers - Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers - Lead weekly client status meetings while discussing campaign reporting, optimizations & insights - Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs - Prepare and conduct high impact reporting presentations in collaboration with analytics team - Ensure exemplary customer satisfaction levels with every customer interaction Desired Skills and Experience: - 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning - Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs - Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process - Strong analytic skills, including high level of comfort with Excel - Passion for digital media and thorough knowledge of the programmatic advertising industry - Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly. - Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance. - Intelligent, outgoing individual with interpersonal skills and work ethic - Comprehensive experience with MS Office, particularly Excel and PowerPoint - Ability to travel as needed BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity and Stock Purchase Plan - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $80,000 - $95,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote