• The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization. • The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals. • Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. • Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. • Meets INVEST and DOR criteria for stories. • Works with the Sprint team on breaking stories down into smaller vertical slices. • Identifies and captures Acceptance Criteria for user stories. • Works with the testers to ensure that all software components are tested adequately. • Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. • Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD. • Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. • Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact. • Assists Support group with identifying DOR for Production bugs. • Leads the end-to-end/integration testing, assists DPM in planning of the test effort. • Collaborates with the business users/SMEs/stakeholders on the use cases and test cases. • Maintains product and system documentation in Confluence, Miro, and other tools. • Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes. • Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. • Serves as an SME on the Product Team. • Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo. • Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc. • Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc. • Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). • Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents. • Create and maintain documentation, take initiative, refer other team members to your documents. • Write great user stories - small, concise, well defined, with just enough number of details. • Refine and break them down with the team, be the champion of the vertical story split. • Be the gatekeeper of quality on the team. • Create Acceptance criteria, help QA understand the system’s expected behavior. • Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. • Create plans for end-to-end testing, document use cases, hep QA plan. • Decide what needs to be automated as part of the regression test suite.

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. • Define training requirements and assist with automated systems training. • Recommend solutions to enhance system functionality. • Support and design department project assignments and small system implementation. • Provide input to solution development efforts. • Maintain schedules. • Track information system resources for assigned projects. • Report on project timelines and document performance. • Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. • Maintain project task plans, documentation and communications. • Collaborate with business stakeholders to identify automation opportunities. • Analyze workflows and develop strategies for automation. • Build and deploy RPA solutions using Microsoft Power Automate (primary platform). • Maintain documentation and communicate progress to stakeholders.

• Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc • Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team • Facilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detail • Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate) • Provide technical and functional expertise across learning management systems. Serve as SME across various application platforms • Collaborate with cross-functional teams to identify system and process improvements • Lead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirements • Provide product support, track escalations, perform root cause analysis and work with vendors to resolve issues • Document all changes to applications per internal controls • Develop and maintain technical documentation, release notes and conduct end-user training

• Deliver comprehensive corporate, financial and legal administration services across the United States. • Administer over 9 thousand matters and distribute over $8 billion in funds. • Handle even the most complex matters with accuracy and transparency.