• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate. • Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal. • Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes. • Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

• Manage a portfolio of affiliate and API-integrated demand partners running user acquisition campaigns on the Xsolla Offerwall, serving as their primary day-to-day point of contact. • Support the onboarding of new affiliate and API partners, coordinating with technical and operations teams to ensure integrations are completed accurately and on schedule. • Maintain accurate records of partner accounts, campaign configurations, and integration statuses in CRM and internal tracking tools. • Monitor live campaigns across affiliate and API partners, flagging performance anomalies and working with internal teams to resolve discrepancies quickly. • Assist partners with technical questions related to API documentation, tracking setup, postback configuration, and feed integration. • Coordinate with the technical team to triage and resolve integration issues, acting as a clear communication bridge between partners and internal stakeholders. • Review campaign data regularly using KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and surface optimization opportunities. • Prepare regular performance reports and campaign summaries for partners, translating data into clear, digestible updates. • Support senior account managers in preparing business reviews, renewal materials, and growth presentations for key accounts. • Respond to partner inquiries promptly and professionally, maintaining a high standard of service across all communications.

• Drive migration opportunities from legacy or competitive systems to vCAD/vRMS. • Promote adoption of vMobile applications to enhance operational efficiency and officer mobility. • Conduct Core Viability Assessments for customers using only Enterprise products to identify upgrade paths. • Lead structured RFP responses, discovery sessions, and competitive displacement strategies. • Apply MEDDPICC for rigorous deal qualification and progression. • Use Challenger Sale principles to uncover customer pain points, teach new perspectives, and tailor solutions that solve critical problems. • Focus on large accounts and foundational systems that create long-term partnerships. • Develop and execute strategic account plans to drive whitespace growth and multi-year relationships. • Partner with internal teams (Solutions Engineering, Customer Success, Marketing) to deliver compelling proposals and presentations. • Influence product roadmap through customer insights and competitive intelligence. • Maintain accurate pipeline data and forecasting in CRM. • Track MEDDPICC checkpoints and Challenger behaviors for continuous improvement.

• Drive migration opportunities from legacy or competitive systems to vCAD/vRMS. • Promote adoption of vMobile applications to enhance operational efficiency and officer mobility. • Conduct Core Viability Assessments for customers using only Enterprise products to identify upgrade paths. • Lead structured RFP responses, discovery sessions, and competitive displacement strategies. • Apply MEDDPICC for rigorous deal qualification and progression. • Use Challenger Sale principles to uncover customer pain points, teach new perspectives, and tailor solutions that solve critical problems. • Focus on large accounts and foundational systems that create long-term partnerships. • Develop and execute strategic account plans to drive whitespace growth and multi-year relationships. • Partner with internal teams (Solutions Engineering, Customer Success, Marketing) to deliver compelling proposals and presentations. • Influence product roadmap through customer insights and competitive intelligence. • Maintain accurate pipeline data and forecasting in CRM. • Track MEDDPICC checkpoints and Challenger behaviors for continuous improvement.