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Gigged.AI

The skills-based Talent Marketplace solving the tech skills shortage through internal mobility and open talent.

Dutch-Speaking Process & Operational Excellence Consultant

Artificial IntelligenceArtificial IntelligenceContractRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

13 days ago

Salary

£550 - £600 / day

Seniority

Senior

DutchEnglish

Job Description

Dutch-Speaking Process & Operational Excellence Consultant

Gigged.AI

• Leading and facilitating E2E process mapping workshops with stakeholders and agents • Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times • Interrogating operational data in Excel and turning it into clear findings and recommendations • Building and presenting polished PowerPoint decks to senior client stakeholders • Conducting interviews with frontline agents to surface root causes and improvement opportunities • Reviewing SOPs and assessing agent adherence to procedure

Job Requirements

  • Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times)
  • Advanced Excel-based data analysis skills
  • Confident, senior-stakeholder-ready presentation skills
  • Excellent interviewing and communication skills
  • Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs
  • Fluent Dutch (spoken and written)
  • Immediate availability is a strong plus

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