Role Description The Lead Network Architect designs and develops IT infrastructure architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Lead Network Architect works on problems of diverse scope and complexity ranging from moderate to substantial. The Lead, Network Architect develops and evaluates network performance criteria and measurement methods. Prepares the analysis of the short-term or long-term capacity needs for switching, routing transmission and signaling. Conducts network architecture design, feasibility and cost studies. Develops alternative routing scenarios and changes in required sequence of network activities. Conducts economic and population growth studies to determine impact on network capacity and development plan projections. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action. Responsibilities include: - Deliver solutions for the future of the company. - Optimize all aspects of network eco-system, including performance, resiliency, availability, resource utilization and innovation. - Provide network design, engineering and administrative support of both physical and virtual networking devices within our SDI environments. - Leverage state-of-the-art networking technologies, including virtualization and software-defined networking (SDN). - Work with various leaders across the enterprise to coordinate network solutions to meet challenges of technology, regulatory, security, and competitive conditions. The scope will include the following areas of concentration: - Partnering with internal and external business groups to develop technical solutions to meet business objectives. - Network fabric for the internal Data Centers / Private Cloud platforms supporting multiple software defined network overlay technologies. - Planning, designing, and deploying new LAN/WAN network infrastructure and connectivity. - Overseeing and performing administration, configuration, and monitoring of all network equipment (switches, routers, firewalls, load balancers, VPN concentrators, etc.). - Support the elimination of existing datacenter dependencies to enable cloud/fastest-path access. - End-point device connectivity architecture & implementations. - Remote site and campus network technology to support SD-WAN implementations. - Internal company wireless connectivity. - WAN circuit topology and telco/carrier technical integration. - L4 Troubleshooting & resolving network issues and outages. - Define, documenting, and enforcing network standards. - Increasing knowledge by participating in educational opportunities. - Team mentorship and support. Team Lead responsibilities include, but are not limited to: - Manage vendors and service providers encompassing but not limited to negotiations, licensing, adherence to service level agreements, and ensuring all support and maintenance contracts and services are up-to-date and providing appropriate coverage. - Work to consolidate or replace legacy technologies with newer services, hardware and applications that drive continuous improvement and mitigate cybersecurity and resiliency risks. - Support the management of Network OpEx budget and make recommendations for future budget forecasting and planning needs. - Communicate status updates to Manager of IT and other Senior business leaders where necessary. - Research and recommend new technologies and solutions to meet business needs. - Design for new solutions. - Standard solution configuration. - Technology roadmap development, management, and maintenance. - Documenting and updating all network infrastructure and supported business processes. - Capacity and performance planning. - Integration with related infrastructure engineering efforts. - Alignment and integration with information security requirements. - Definition and development of operational KPIs and metrics. - Disaster recovery/business continuity integration. - Continuous knowledge and skills improvement. - Assist in motivating and growing the Network Engineering team to its next level of maturity, agility (NetDevOps) and scalability. Qualifications - Bachelor's degree or 8 years of experience in a Lead Network Engineering or above role. - 8 or more years of infrastructure experience. - 2 or more years of project leadership experience. - Experience integrating new technologies with existing technologies. - Experience implementing technologies with enterprise-wide impact. - Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications - Master's Degree in a Technical Field. - PMP or PMI certification. Work-At-Home Requirements - Must have the ability to provide a high speed DSL or cable modem for a home office. - A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required. - Satellite and Wireless Internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours - 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. - $129,300 - $177,800 per year - This job is eligible for a bonus incentive plan based upon company and/or individual performance. Benefits - Medical, dental and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities.

• Facilitate the integration of new technologies into infrastructure networks while also supporting and improving current Information Technology Services • Deploy, configure, test, maintain, monitor, and troubleshoot server, software, and networked peripheral devices • Perform analysis, diagnosis, and resolution of complex infrastructure problems for a variety of end users • Recommend and implement corrective solutions • Receive and resolve escalation service desk tickets • Construct, install, and test customized configurations based on various platforms and operating systems • Support the I.T.S. Team in research and development of new technologies to improve I.T. Services • Evaluate and recommend products for purchase • Support development, deployment, and maintenance of various I.T.S projects and services • Write technical specifications for I.T. Services • Create and maintain other related documentation • Recommend, schedule, and perform system improvements, upgrades, and repairs • Liaise with third-party support and equipment vendors • Remain technically competent. Keep apprised of changes in the technologies available and directions of future technology development

Role Description The Senior Provider Network Analyst is responsible for supporting provider network operations and plays a key part in ensuring accurate provider data, maintaining compliance with contract requirements, and supporting new business implementations through data analysis, reporting, system configuration, improving processes, and delivering insights that support operational efficiency and network performance. This role is fully remote, and the associate must be able to work Eastern Standard Time (EST) hours. Candidates must have access to reliable high-speed internet (minimum 50 Mbps download / 5 Mbps upload). Associates in locations where required may be eligible for internet reimbursement based on applicable regulations. Responsibilities - Analyze provider data to identify trends, discrepancies, and process improvement opportunities - Extract, validate, and maintain accurate provider data to support new implementations and ongoing operations - Ensure compliance with provider contracts, state requirements, and internal policies - Interpret provider contracts, state policies, and business requirements, and translate them into system configuration - Maintain and update benefit plans, provider contracts, fee schedules, and system tables - Perform quantitative and qualitative analysis to evaluate financial and operational impacts - Conduct data mining and impact analysis to support configuration decisions and issue resolution - Create, maintain, and enhance reports to support business decision-making - Utilize contract maintenance systems to build templates and manage documentation (e.g., contracts, credentialing forms) - Support configuration activities, including testing, validation, and implementation of system changes - Research and resolve claims, encounter, and provider data issues, including pending claims - Assist with root cause analysis and provide recommendations for issue resolution - Collaborate with cross-functional teams to address production issues and support system enhancements - Manage multiple priorities and adapt to changing workload demands Qualifications - Bachelor’s degree in business, healthcare, or a related field, or equivalent experience - 1 to 3 years of healthcare or managed care experience - 3 to 5 years of analytical experience in a healthcare environment - Experience with provider data, claims processing, or network operations preferred - Knowledge of Facets or similar configuration platforms preferred - Experience with SQL, MS Access, or other data/query tools preferred - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with advanced Excel skills strongly preferred and Power BI - Experience with report development, data analysis, and database management Skills & Abilities - Strong analytical and problem-solving skills, with the ability to interpret complex data and make actionable recommendations - Ability to perform data validation, impact analysis, and root cause analysis - Strong attention to detail with a focus on accuracy and data integrity - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Effective organizational and time management skills - Strong written and verbal communication skills, including the ability to present findings clearly - Ability to collaborate across teams and build effective working relationships - Ability to quickly learn new systems, tools, and processes - Working knowledge of healthcare coding sets, claims processes, and regulatory requirements

• Analyzes and processes mitigation, restoration, abatement or mediation invoices for payment • Delivers compassionate service to ensure customer retention • Works independently, prioritizing and managing own workload • Researches and responds to moderately complex customer/vendor communications • Summarizes documents and enters into claim system notes