• Own accounts receivable aging across all active district accounts — produce and distribute a comprehensive weekly AR aging report to the Sr. Manager and VP every Monday without exception • Execute a structured, proactive collections outreach program with defined touchpoints at Day 15, Day 30, and Day 45 for all outstanding invoices, maintaining professionalism and relationship continuity throughout • Identify and escalate accounts exceeding 60 days past due to the Sr. Manager, providing complete account history, payment correspondence, and a recommended course of action • Serve as the initial point of intake for all district billing inquiries and disputes — log, triage, and brief the Sr. Manager within 24 hours of receipt, ensuring no dispute goes unacknowledged • Facilitate payment method setup and onboarding for district accounts, including ACH enrollment, check processing coordination, and portal payment configuration • Provide investigative support to the Sr. Manager during dispute resolution, supplying payment history, prior dispute patterns, and client relationship context • Prepare and maintain complete documentation in support of Legal escalations, including payment history records, written correspondence, and account timelines • Identify potentially uncollectable balances and present findings to the Sr. Manager for Revenue Accounting bad debt write-off assessment • Produce the monthly AR aging summary for distribution to the CFO and senior leadership • Monitor field trip and charter payment status across all active accounts, proactively surfacing unpaid balances approaching service authorization thresholds

• Processing, reviewing, and filing insurance to the resolution of the claim payment • Assisting patients with billing questions and the collection of patient balances • Performing various functions in the processing of insurance billing and collections, including Medicaid/Medicare claims • Collecting and entering patient's insurance information into ACS Compumed System • Reviewing, verifying, and submitting insurance claims • Processing correspondence from Third Party Payors and responding to patient requests • Following up with insurance companies and ensuring claims are paid in a timely manner • Resubmitting insurance claims that have received no response • Answering telephones and providing/obtaining information to resolve billing and collection issues • Maintaining supporting billing information for future reference or audit purposes

Role Description Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Pfizer has a deep heritage and leadership in cardiovascular disease, and we are committed to providing breakthroughs that change patients’ lives. An integral part of Internal Medicine, the Cardiology (CARD) Team’s mission is to promote a breakthrough therapy for patients suffering from NVAF or VTE. The CARD Health & Science Professional (HSP) is responsible for increasing territory sales and relationship development with assigned customers and accounts by engaging in product promotion and determining the best strategies to manage their business. - A CARD HSP should possess customer, market, and business acumen, analytical skills, and strong product and disease state knowledge. - Demonstrate ability to drive sales, promotional and strategic business development and management skills, and in-depth customer engagement expertise both in-person and virtually. - Demonstrate outstanding communication and teamwork skills. - Be adept in the operation of digital and virtual tools. - Be effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. Qualifications - Bachelor’s Degree - Minimum 2 years of experience in one or more of the following OR an associate’s degree with 6+ years of experience; OR high school diploma (or equivalent) with 8+ years of relevant experience: - Professional Sales or Promotional Activity - Small Business Owner or other Entrepreneurial experience, Marketing, Customer Service and/or Account Management - Relevant Healthcare/Scientific roles (e.g., RN, Pharmacist, PT, OT, etc.) - Educator (e.g., Teacher, Principal) - Full Time Military experience - Must live within 25 miles of the border of the territory. - Valid US driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired. Requirements - 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing. - Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability. - Experience with applicable disease states, therapeutic area, and products. - Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations). - Reside within the territory boundaries. Benefits - Annual base salary ranging from $76,000 - $199,600. - Quarterly Sales Incentive bonus. - Comprehensive and generous benefits and programs to help colleagues lead healthy lives. - 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution. - Paid vacation, holiday and personal days, paid caregiver/parental and medical leave. - Health benefits to include medical, prescription drug, dental and vision coverage. - Relocation assistance may be available based on business needs and/or eligibility.

• Act as a contact for facility/client data and reporting requests including ad hoc data requests and routine reporting needs. • Partner with hospital/clinic leadership, finance teams, and RCM operational stakeholders to deliver actionable insights. • Ensure alignment between analytics, AR operations and client support functions. • Monitor and manage AR performance across all RCM client supported entities. • Identify and address aging trends, payer delays, and underperformance at facility or service-line level. • Partner with AR teams to prioritize high-value accounts and reduce backlog. • Provide visibility and accountability to facility leadership on AR performance. • Manage the day-to-day activities of the staff supervised on site or remotely for a client hospital. • Focus the team's efforts and ensure diligent team follow-up are crucial to this position. • Leadership capabilities such as answering relevant questions, setting goals, allocation of resources, monitoring, trending of AR and staff accountability are essential. • Hands-on training of staff is a key element of this role. • Monitor the status of outstanding patient accounts, identifying and resolving billing errors and claim denials. • Conduct weekly team meetings driving revenue cycle performance needs and continued training, maintain and track SOP's and process improvement processes. • Implement strategies to improve collection rates and reduce outstanding accounts receivable. • Follow up on complex payer trends, communicate with Management the volume and specific issue along with researched payer specific guidelines. • Mentor and monitor team performance against key metrics goals and monthly collection goals, reduced denials, and productivity met 95% or better. • Identify areas for improvement and implement action plan to resolve payer and denial challenges. • Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence. • Overseeing daily billing and collections for all AR financial classes (Medicare, Medicaid, Worker’s Compensation, BCBS, HMOs/PPOs, commercial insurance, self pays, etc). • Interprets and follows up on contracts with insurance companies pertaining to rates, discounts and filing instructions. • Proper utilization of federal and state credit collection regulations and guidelines. • Properly handles HR related issues including but not limited to new hire orientation, staffing coverage, time off approvals, timecards, counseling/discipline, and evaluations.