Role Description Kearns & West seeks an experienced Program Manager to lead day-to-day management of an expanding Appliance Upgrade Program (AUP), funded by the U.S. Department of Energy’s Home Electrification and Appliance Rebate (HEAR) program and the Regional Greenhouse Gas Initiative (RGGI). This is a contractor position and is contingent upon contract award. This role has the potential to transition into a full-time permanent position as the contract evolves. - Oversee internal staff, implementation contractors, and statewide retailer and contractor networks. - Guide program expansion to new appliances, funding streams, and customer segments. - Manage federally funded utility or appliance upgrade incentive programs. - Ensure compliance, documentation, reporting integrity, and performance optimization. Qualifications - Located in New York State, or remote. - Program Management experience, especially managing state or federal energy efficiency incentive programs. - Prior experience managing or implementing utility incentive programs, or similar federally funded programs (DOE, NYSERDA, or similar). - Strong understanding of audit readiness, documentation standards, and performance tracking under federal funding structures. - Background in appliance rebates, electrification programs, or energy efficiency markets. - Proven experience managing complex incentive or market transformation programs with multiple implementers and partner networks. - Demonstrated ability to oversee contractor performance and deliver results on schedule. - Ability to move seamlessly between high-level strategy and detailed implementation. - Skilled in prioritization, workplan development, and cross-functional coordination. - Meticulous attention to detail; strong planning and critical thinking skills. - Ability and appetite to learn and assimilate new information and think holistically through complex problems. - Strong experience with Salesforce Lightning or comparable systems. - Advanced proficiency in Excel, Word, and PowerPoint. - Ability to translate programmatic needs into technical specifications. - Superior written and verbal communication skills. - Ability to engage diverse stakeholders, including contractors, advocates, and municipal officials. - High integrity, customer orientation, and professional judgment. Requirements - Manage daily operations of AUP, including oversight of 4–5 full-time staff, two implementation contractor teams, and pools of Participating Retailers and Contractors. - Coordinate statewide program delivery to ensure coverage, customer access, and operational continuity during expansion. - Direct implementation contractors to meet performance targets, reporting requirements, and federal compliance standards. - Ensure alignment with DOE HEAR requirements and applicable federal funding rules. - Quantify and document program activities; assess progress against established performance metrics and strategic goals. - Maintain meticulous adherence to NYSERDA processes and internal controls. - Continuously refine program strategy based on market data, evaluation findings, and stakeholder insights. - Identify and remove operational bottlenecks while strengthening retailer/contractor engagement. - Lead and participate in Salesforce Lightning system enhancements, requirements development, user acceptance testing (UAT), reporting, and dashboard design. - Develop clear documentation for customers, partners, and internal stakeholders. - Build and maintain productive relationships with retailers, contractors, implementation partners, and internal teams. Benefits - Compensation: $52.00 - $76.00 per hour.

• Lead and manage multiple complex technical programs from initiation through delivery, ensuring alignment to scope, timeline, budget, and intended business value. • Drive execution of initiatives spanning enterprise platforms, data systems, and AI-enabled capabilities. • Own program planning and execution, including resource coordination, milestones, cross-program dependencies, and risk management. • Partner with key stakeholders and senior leadership to align on priorities and drive execution on business-critical initiatives. • Lead delivery of enterprise programs, including initiatives supporting end-to-end customer and revenue workflows across multiple systems and teams. • Proactively identify delivery risks, organizational constraints, and dependencies; drive resolution through influence, escalation, and clear decision framing. • Facilitate regular program and executive-level status reviews, providing concise updates on progress, risks, issues, and required decisions. • Continuously evaluate program performance and improve delivery processes, operating rhythms, and execution quality.

• Proactively and holistically lead, consult and/or oversee multiple engagements across the Steam Services IT organization in response to disruptive trends and execution of change toward the desired business vision and outcomes • Interface with business process owners and functional leaders to map out existing and future processes/sub-processes, data sources, data models, systems, and workflows into a common enterprise-wide data model within application framework • Act as the subject matter expert for services, field services and commercial processes and supporting applications functionality • Gather requirements and collaborate with functional partners for prioritizations to drive the business outcome • Ensure compliance with all application policies including HPA, security and code reviews across all applications and platforms within scope • Collaborate cross-functionally, working with a variety of teams to identify and prioritize ways in which the product can support our internal processes, and our business users in more efficient and effective ways • Maintain relationships with key business users • Demonstrate ability to influence functional and development partners through credible knowledge and experience, persuasion and influencing skills • Lead the research and evaluation of emerging technology, including Agentic and Generative AI, industry and market trends to assist in project development for the Enterprise Solutions team • Organize project teams comprising from internal and external technical and functional experts • Manage program execution of multiple interdependent projects by working directly with global technical teams • Provide active participation in lean improvements across the whole landscape and balance execution of requirements with landscape simplification

• Support and optimize the current Agile delivery model, including sprint health, dependency tracking, and cross-team coordination. • Facilitate lightweight sprint synchronization when initiatives span multiple pods. • Own a unified view of engineering initiatives, sequencing, and delivery confidence across teams. • Surface cross-team risks early and drive mitigation before they impact customers. • Establish production readiness standards and ensure disciplined release practices across environments. • Own lifecycle governance of feature flags and exposure states as we evolve toward continuous delivery. • Partner with Engineering Managers to improve SDLC maturity and delivery predictability. • Design mechanisms that gradually reduce ceremony while increasing clarity and accountability. • Support the transition from release-train style governance to AI-PDLC exposure discipline. • Improve delivery metrics focused on predictability, risk reduction, and operational resilience.