• Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. • Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). • Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. • Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. • Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). • Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). • Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks; Ingress/Nginx and service mesh / networking changes; Resource/capacity optimization (CPU throttling, scaling, etc.). • Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ). • Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others).

• Responsible for daily administration and operation of the DevOps stack at RxBenefits • Work closely with the Development team and our Infrastructure team to develop our CI/CD stack and implement monitoring and observability into our applications. • Design and Implement AWS-enabled CI/CD platforms. • Be available to assist the Development team to enable them to fully utilize the CI/CD pipeline. • Assist with the evaluation and recommendation of tools and technologies for DevOps. • Manage code deployments, fixes, updates and related processes. • Interact with Management and the Development, Infrastructure and Security teams. • Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch. • Automate our operational processes as needed, with accuracy and in compliance with our security requirements. • Spread knowledge on an ongoing basis to all members of the software/IT team. • Push for “DevOps” concepts whenever possible.

• Deploy EXLdata.ai into client cloud infrastructure (AWS/Azure/GCP) • Resolve infra, security, and data pipeline issues in real time • Customize accelerators and agent workflows for client-specific needs • Drive measurable value realization from Day 1 • Champion product enhancements back to the EXLdata.ai engineering team • Deliver white-glove support for clients using our managed platform offering • Serve as the technical anchor for first-of-kind deployments at each client. • Ensure clients see measurable value from agent-driven automation (SLA reduction, pipeline acceleration, DQ uplift, migration speed). • Provide hands-on support across discovery, configuration, runbooks, and UAT.

• Perform daily support for applications and users • Troubleshoot user issues, CICD pipelines, scripting issues, and cloud services • Review system and application logs, and verify completion of automated processes • Perform ongoing performance tuning, infrastructure upgrades, and resource optimization as required • Work with project teams to document and deploy new projects • Provision and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements • Research, develop, and implement innovative and where possible automated approaches for system administration tasks • Maintain and contribute to our knowledge base and documentation • Influence broader technology groups in adopting Cloud technologies, processes, and best practices • Creative thinking and proposing solutions to grow our business by delighting our clients • May perform other duties as assigned