• Own Product Strategy and Delivery for an Assigned Domain • Lead and Develop Product Talent • Translate Complex Workflows into Scalable Product Solutions • Drive Roadmap Execution and Release Planning • Integrate Data Science and ML into Product Decisions • Drive Customer-Centered Discovery and Iteration • Define and Measure Product Success • Support Cross-Functional Launch and Enablement • Contribute to Product Operations and Process Maturity

• Own and drive execution of the product strategy for a defined product area or set of features within the broader platform strategy. • Translate product strategy and product organization strategy into clear quarterly plans, prioritized backlogs, and actionable requirements for product, engineering, and design teams. • Lead day-to-day product discovery and delivery efforts within your team, including writing product briefs to communicate with cross-functional teams. • Make prioritization decisions within your product area, balancing customer needs, technical constraints, and business impact. • Manage and develop a small team of product managers, providing coaching, structured feedback, and clear performance expectations. • Partner closely with engineering leadership to ensure delivery predictability, quality, and alignment to roadmap commitments. • Work directly with customers, prospects, and customer-facing teams to gather feedback and validate solutions. • Support go-to-market efforts by ensuring product readiness, internal enablement, and clear articulation of value propositions. • Monitor product performance through defined KPIs and recommend iterative improvements based on data and user insights.

About Us At Open Farm we are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We believe that the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. Before you embark on this journey with us, learn more about the opportunity: As Sr.Product Manager – E-Commerce, you will own the end-to-end product experience across our Shopify ecosystem, with a strong focus on our subscription and auto-ship business. You will work closely with Engineering, Design, Marketing, CX, and Operations to identify opportunities, prioritize initiatives, and ship high-impact features that improve conversion, retention, and customer lifetime value. You will be responsible for evolving the acquisition, onboarding, and lifecycle experience of subscribers, optimizing recurring revenue, subscription journeys, and long-term customer engagement to drive sustainable growth In this role you will: Own the end-to-end Shopify and subscription product experience, including PDPs, checkout, Subscriptions, meal plans, customer accounts, and post-purchase flows. Define and maintain the e-commerce product roadmap, aligning platform initiatives with business goals across acquisition, retention, AOV, and LTV. Lead optimization of the subscription lifecycle, from acquisition and onboarding to renewal, pause/cancel, and win-back, to maximize recurring revenue. Partner cross-functionally with Engineering, Design, Marketing, CX, and Operations to translate business needs into scalable product solutions. Drive experimentation and conversion rate optimization, including A/B testing, personalization, bundles, and upsell/cross-sell initiatives. Leverage data and customer insights to identify friction points, prioritize opportunities, and measure the impact of product initiatives. Own the evaluation, implementation, and optimization of Shopify apps and integrations, including subscriptions, CRM, reviews, search, and loyalty platforms. Ensure platform performance, reliability, and scalability, proactively managing technical debt, upgrades, and operational risks. All other duties, as assigned We’re genuinely excited about you because you have: 5+ years of Product Management experience in e-commerce preferably within DTC Hands-on experience managing Shopify platform Proven experience working with subscription or recurring revenue models Strong analytical and data-driven decision-making skills Demonstrated ability to lead cross-functional initiatives Experience driving conversion rate optimization and experimentation Excellent communication and stakeholder management skills What we offer you - it's the perfect package: An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company, alongside thoughtful and passionate individuals dedicated to their work and community Comprehensive healthcare coverage and RRSP plans with company match Great office culture (with lots of adorable pets!) where your pet interrupting video calls or in-person meeting is the norm Discounted food, apparel and insurance for your furry family members In addition to your PTO, we offer company-wide wellness days and personal days to support your wellbeing Volunteer days to give back to our community Our Values We Raise the Bar | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team | Win-Win Partnerships To learn more about Open Farm, follow us on Instagram and LinkedIn . Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Product Excellence (PEx) is the highest-tier team of experts within the Customer Excellence Group (CEG). We are the first line of advisors for our newest products, and we are the last line of defense to protect our customers. This is a unique opportunity to serve as a highest tier Workplace product expert and lead our strategic Workplace customers on the path of adopting our newest innovation while ensuring they are getting value from our products. As a member of the Workplace Product Excellence (PEx) team, you will play a critical role in driving adoption and innovation across our Workplace products (Workplace Service Delivery, Health & Safety & Core Business Services, with a focus on accelerating AI-powered capabilities. You will partner closely with product teams to amplify the voice of the customer, influence roadmap decisions, and ensure our solutions deliver meaningful value. Additionally, you will lead customer programs and monitor customer health to support value realization, renewals, and advocacy. You will have a broad impact by scaling our specialized knowledge to support and upskill the Customer Experience Group (CEG), Expert Services, and Partner organizations. What you get to do in this role: Lead strategic Workplace adoption via customer engagements: Drive the resolution of complex, high-impact, and highly visible global customer situations, ensuring exceptional customer satisfaction and value realization Innovation & Time-to-Value Acceleration: Develop and execute innovative implementation strategies to reduce time-to-value for WSD, H&S and CBS suites and support adoption of adjacent ServiceNow products in Core Business Workflows Advanced Escalation Management: Serve as the primary escalation point for critical customer issues not resolved by Support, Expert Services (ES), or Impact teams Product Strategy & Influence: Partner closely with ServiceNow Product Management and R&D to provide field insights, influence the product roadmap, and contribute to ongoing innovation for our CBW products Workplace Evangelism & Ecosystem Leadership: Act as a key stakeholder and chief evangelist within the CBW / Workplace ecosystem, advocating for best practices, scalable solutions, and cross-functional collaboration At-Risk Account Recovery: Develop and deliver on strategies to support higher retention rates for Workplace accounts requiring remediation or strategic attention Mitigate renewal risk: Mitigate renewal risk by proactively identifying at-risk Workplace accounts through Product Excellence tooling and AI-driven insights, coordinating targeted interventions, D&L mitigation strategies, and tailored enablement plans. Drive alignment across Customer Excellence Group, Sales, and Product teams to ensure value realization and renewal success New Product Leadership: Lead early adoption and pilot efforts (Vanguards) for new Workplace product releases, collaborating with product teams to validate use cases and drive successful outcomes AI-Driven Innovation: Ideate and shape AI-led strategies that align with product roadmap and help reduce customer Time To Value Qualifications