• Creating and establishing the product vision for this business line and ensuring alignment with business objectives • Assessing the current state of products, identifying ways to transform existing solutions while thinking through innovative new solutions that need to be built or bought • Establishing, aligning and tracking KPIs to ensure that technology investments in this area achieve the impact and ROI expected • Identifying and implementing the most suitable vendor solutions, through a transparent and rigorous approach, which includes putting together RFPs and managing the selection process • Working closely with the Engineering team on in-house product development to deliver high quality tech products that address the business’s needs • Championing the voice of the user and establishing forums for feedback from the business • Partnering with business leaders and key stakeholders and representing technology in relevant internal and external forums • Influencing and negotiating with vendors to obtain the best quality products and service, as well as favourable terms, and holding them to account • Developing relationships with key industry partners in agency lending, such as Fannie Mae and Freddie Mac, and engaging with them regularly on technology • Staying connected to the broader technology organization, within Capital Markets and across JLL, and identifying opportunities to leverage existing products

• Own Product Strategy and Delivery for an Assigned Domain • Lead and Develop Product Talent • Translate Complex Workflows into Scalable Product Solutions • Drive Roadmap Execution and Release Planning • Integrate Data Science and ML into Product Decisions • Drive Customer-Centered Discovery and Iteration • Define and Measure Product Success • Support Cross-Functional Launch and Enablement • Contribute to Product Operations and Process Maturity

• Own and drive execution of the product strategy for a defined product area or set of features within the broader platform strategy. • Translate product strategy and product organization strategy into clear quarterly plans, prioritized backlogs, and actionable requirements for product, engineering, and design teams. • Lead day-to-day product discovery and delivery efforts within your team, including writing product briefs to communicate with cross-functional teams. • Make prioritization decisions within your product area, balancing customer needs, technical constraints, and business impact. • Manage and develop a small team of product managers, providing coaching, structured feedback, and clear performance expectations. • Partner closely with engineering leadership to ensure delivery predictability, quality, and alignment to roadmap commitments. • Work directly with customers, prospects, and customer-facing teams to gather feedback and validate solutions. • Support go-to-market efforts by ensuring product readiness, internal enablement, and clear articulation of value propositions. • Monitor product performance through defined KPIs and recommend iterative improvements based on data and user insights.

About Us At Open Farm we are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We believe that the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment. Before you embark on this journey with us, learn more about the opportunity: As Sr.Product Manager – E-Commerce, you will own the end-to-end product experience across our Shopify ecosystem, with a strong focus on our subscription and auto-ship business. You will work closely with Engineering, Design, Marketing, CX, and Operations to identify opportunities, prioritize initiatives, and ship high-impact features that improve conversion, retention, and customer lifetime value. You will be responsible for evolving the acquisition, onboarding, and lifecycle experience of subscribers, optimizing recurring revenue, subscription journeys, and long-term customer engagement to drive sustainable growth In this role you will: Own the end-to-end Shopify and subscription product experience, including PDPs, checkout, Subscriptions, meal plans, customer accounts, and post-purchase flows. Define and maintain the e-commerce product roadmap, aligning platform initiatives with business goals across acquisition, retention, AOV, and LTV. Lead optimization of the subscription lifecycle, from acquisition and onboarding to renewal, pause/cancel, and win-back, to maximize recurring revenue. Partner cross-functionally with Engineering, Design, Marketing, CX, and Operations to translate business needs into scalable product solutions. Drive experimentation and conversion rate optimization, including A/B testing, personalization, bundles, and upsell/cross-sell initiatives. Leverage data and customer insights to identify friction points, prioritize opportunities, and measure the impact of product initiatives. Own the evaluation, implementation, and optimization of Shopify apps and integrations, including subscriptions, CRM, reviews, search, and loyalty platforms. Ensure platform performance, reliability, and scalability, proactively managing technical debt, upgrades, and operational risks. All other duties, as assigned We’re genuinely excited about you because you have: 5+ years of Product Management experience in e-commerce preferably within DTC Hands-on experience managing Shopify platform Proven experience working with subscription or recurring revenue models Strong analytical and data-driven decision-making skills Demonstrated ability to lead cross-functional initiatives Experience driving conversion rate optimization and experimentation Excellent communication and stakeholder management skills What we offer you - it's the perfect package: An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company, alongside thoughtful and passionate individuals dedicated to their work and community Comprehensive healthcare coverage and RRSP plans with company match Great office culture (with lots of adorable pets!) where your pet interrupting video calls or in-person meeting is the norm Discounted food, apparel and insurance for your furry family members In addition to your PTO, we offer company-wide wellness days and personal days to support your wellbeing Volunteer days to give back to our community Our Values We Raise the Bar | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team | Win-Win Partnerships To learn more about Open Farm, follow us on Instagram and LinkedIn . Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact hr@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.