Role Description The Revenue Cycle Representative III (Rep III) is a multi-tasking advanced position that encompasses all key functions of the physician billing Revenue Cycle. The Rep III position requires an advanced revenue cycle knowledge that has been acquired through experience and developed through training and education. The Rep III supports patient-centered care and Customer Service by serving as a patient advocate during the life cycle of the account. - Maintain productivity above the average standard identified by the Revenue Cycle Department. - Quality and accuracy of work performed is expected to be consistently above 90% when audited. - Performance will be measured according to the Piedmont Healthcare values of Compassion, Commitment, Service, Excellence, and Balance. - Expected to be tiered in the top 1/3 in the department. Rep III Revenue Cycle duties may include but are not limited to: - Core Functions: - Billing - Claims Filing - Data Entry - Charge Entry - Insurance Follow-Up - Self-Pay Follow-Up - Denial Management - Payment Posting - Refund Management - Credit Balance Management - Account Correction and Adjustment - Response to Patient Account Inquiries - Customer Service Advocacy - Self-Pay Collections - Unapplied Cash - Advanced Functions: - File Maintenance - System Support - Claims Edit Management - Claims Rejection Management - Front End Management - Payment Variance Management The Rep III Employee will be proficient in one or more advanced Revenue Cycle responsibilities or functions: - Highly specialized and skilled Revenue Cycle employees. - Possesses advanced problem-solving abilities. - Supports all departments in the Revenue Cycle. - Demonstrates advanced knowledge requiring little training in core functions and responsibilities. - Ability to analyze and assess Revenue Cycle reports, workflows, and processes. - Assists and participates in creation of training manuals and job aids for their respective area(s) of expertise. - Ability to function as a trainer. - Ability to function as a lead. - Ability to act as a resource to less experienced staff. - May be asked to support quality assurance audits. - May be assigned to special projects, tasks, or duties. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: 5 years of experience exhibiting advanced performance in a physician billing revenue cycle or Central Business Office Required - Licenses and Certifications: None Required Company Description Business Unit: Company Name Piedmont Healthcare Corporate

Role Description The Revenue Cycle Representative III (Rep III) is a multi-tasking advanced position that encompasses all key functions of the physician billing Revenue Cycle. The Rep III position requires an advanced revenue cycle knowledge that has been acquired through experience and developed through training and education. The Rep III supports patient-centered care and Customer Service by serving as a patient advocate during the life cycle of the account. - Maintain productivity above the average standard identified by the Revenue Cycle Department. - Quality and accuracy of work performed is expected to be consistently above 90% when audited. - Performance will be measured according to the Piedmont Healthcare values of Compassion, Commitment, Service, Excellence, and Balance. - Expected to be tiered in the top 1/3 in the department. Rep III Revenue Cycle duties may include but are not limited to: - Core Functions: - Billing - Claims Filing - Data Entry - Charge Entry - Insurance Follow-Up - Self-Pay Follow-Up - Denial Management - Payment Posting - Refund Management - Credit Balance Management - Account Correction and Adjustment - Response to Patient Account Inquiries - Customer Service Advocacy - Self-Pay Collections - Unapplied Cash - Advanced Functions: - File Maintenance - System Support - Claims Edit Management - Claims Rejection Management - Front End Management - Payment Variance Management The Rep III Employee will be proficient in one or more advanced Revenue Cycle responsibilities or functions: - Highly specialized and skilled Revenue Cycle employees. - Possesses advanced problem-solving abilities. - Supports all departments in the Revenue Cycle. - Demonstrates advanced knowledge requiring little training in the core functions and responsibilities of the physician billing Revenue Cycle. - Ability to analyze and assess Revenue Cycle reports, workflows, and processes. - Assists and participates in creation of training manuals and job aids for their respective area(s) of expertise. - Ability to function as a trainer. - Ability to function as a lead. - Ability to act as a resource to less experienced staff. - May be asked to support quality assurance audits. - May be assigned to special projects, tasks, or duties. Qualifications - Education: H.S. Diploma or General Education Degree (GED) Required - Work Experience: 5 years of experience exhibiting advanced performance in a physician billing revenue cycle or Central Business Office Required - Licenses and Certifications: None Required Company Description Business Unit: Company Name Piedmont Healthcare Corporate

• Reviewing and processing incoming invoices and customer billing statements. • Receiving and recording customer payments through various methods, including checks, credit card payments, and electronic funds transfers. • Monitoring accounts receivable aging reports to track outstanding balances and promptly follow up on overdue payments. • Initiating collections procedures for overdue accounts and following up with customers to secure payments through phone calls, emails, or other communication methods. • Assisting with month-end close processes, including preparing journal entries and reconciling accounts. • Maintaining accurate and up-to-date records of all accounts receivable transactions, including invoices, payments, and customer correspondences. • Building and maintaining positive customer relationships by addressing inquiries and resolving payment issues. • Collaborating with the sales team to resolve payment-related issues and ensure timely revenue recognition.

• Review and analyze aging reports to prioritize collection activities. • Follow up on unpaid or underpaid claims with payers and patients. • Research, resolve, and appeal denied or delayed claims in accordance with payer guidelines. • Post payments and adjustments accurately to patient accounts. • Communicate with patients regarding outstanding balances, payment plans, and billing inquiries. • Coordinate with internal teams (billing, coding, clinical staff) to resolve claim issues. • Ensure compliance with HIPAA and all applicable federal, state, and payer regulations. • Maintain accurate documentation of collection efforts and account status. • Prepare reports on AR performance and collection trends for management review.