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Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.

Senior Customer Business Outcomes Specialist, Healthcare & Life Sciences

Business Development RepBusiness Development RepFull TimeRemoteSeniorTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$133K - $239.8K / year

Seniority

Senior

No structured requirement data.

Job Description

Senior Customer Business Outcomes Specialist, Healthcare & Life Sciences

Microsoft

Role Description We are looking to hire a Senior Customer Business Outcomes Specialist, Healthcare & Life Sciences. In this customer-facing role working in partnership with sales leaders, you will be responsible for driving customer business outcomes through industry expertise and value-focused engagement. You will spend the majority of your time with customers in the Healthcare & Life Sciences (HLS) industry, uncovering their unmet and unarticulated needs that lead to transformative business value. In the age of AI your main aim is to help customers become Frontier Organizations. To be impactful, you must have in-depth industry insights, influence account planning, build executive relationships (internal and external), align customer priorities, quantify business value, and identify capability gaps. You will collaborate with account teams, industry advisors and your team mates to accelerate and expand our market share. This role drives opportunity creation, pipeline & new opportunity growth, consumption acceleration, and deal closure by connecting customer value to Microsoft offerings. It strengthens proposals by focusing on differentiated value that positions Microsoft and its ecosystem as the definitive leader. You will be part of a high-performing team expected to exceed goals by a wide margin, learn from others, and actively share your own insights. Deep industry knowledge and the ability to facilitate highly focused customer workshops are essential. You will be a part of and help enhance a culture grounded in openness, positive intent, and accountability, where how you achieve results matters as much as what you achieve. You will execute with great operational rigor and build your own brand rooted in trust, collaboration and insights. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We operate with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating a diverse and inclusive work environment for all employees to positively impact our culture every day. Qualifications - Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation - OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation - OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation - OR equivalent experience. - 6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. - 8+ years experience closing large, complex agreements/deals. Requirements - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications - 2+ years experience in leading and driving Digital transformation with large and complex enterprise customers in Healthcare & Life Sciences industries. - 3+ years of experience in stakeholder management, cross group collaboration and related to drive strategy, planning and business outcomes for enterprise customers and partners. - Workshop facilitation, outcome-based selling, basic financial modelling, fluency in engaging with C-level executives. - Proficiency in digital whiteboards, leveraging AI for research, building business cases & the art of story telling. - Healthcare & Life Sciences Industry knowledge with deep understanding of the value chain and how AI is transforming the industry. - Applying critical thinking, Innovative problem-solving, with capability to align diverse stakeholders toward shared objectives, as well as managing ambiguous situations. - Strategy / digital transformation consulting. - Strategic account management or customer success roles with enterprise-level organizations, including exceeding core metrics or attainment objectives. - Proven ability to structure enterprise agreements across multiple products and services that include a mix of licensing, cloud consumption, and support. - Microsoft certifications on Azure, AI, Security, or Modern Work. - Experience in managing deal flow across sales stages in a customer relationship management toolset. - Exceptional communication, collaboration, and leadership skills across geographically dispersed teams. - Proficiency in synthesizing complex information and transforming it into actionable insights. Compensation The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year. Application Process This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Equal Opportunity Employer Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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