• Answer approximately **75–80 inbound customer calls per day** from consumers interested in applying for pre-settlement funding. • Provide outstanding customer service while educating consumers about available products and services. • Accurately collect and document customer information within company systems. • Guide applicants through the intake and onboarding process while ensuring a positive customer experience. • Meet or exceed established sales, quality, and productivity goals. • Demonstrate empathy and professionalism when assisting customers experiencing financial hardship. • Utilize CRM and other internal systems to maintain accurate records and follow-up activities. • Collaborate with internal teams to ensure timely processing of customer applications. • Follow established call scripts, compliance requirements, and company procedures.

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. • Follow established processes to assist customers with reservations, ticketing, permits, and other services. • Effectively transfer customers to the appropriate department when needed. • Seek management support when necessary for complex issues or escalations. • Document customer interactions accurately according to company standards. • Update customer accounts and system information accurately. • Meet individual KPIs and support department goals for customer service excellence. • Adhere to company policies, procedures, and performance standards. • Complete all required training and coaching within set timeframes. • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. • Contribute to a positive team environment by delivering best-in-class service and supporting department goals. • Perform other duties as assigned to support the contact center.

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. • Follow established processes to assist customers with reservations, ticketing, permits, and other services. • Effectively transfer customers to the appropriate department when needed. • Seek management support when necessary for complex issues or escalations. • Document customer interactions accurately according to company standards. • Update customer accounts and system information accurately. • Meet individual KPIs and support department goals for customer service excellence. • Adhere to company policies, procedures, and performance standards. • Complete all required training and coaching within set timeframes. • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. • Contribute to a positive team environment by delivering best-in-class service and supporting department goals. • Perform other duties as assigned to support the contact center.

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries. • Provide timely and Professional solutions based service. • Assist with service inquiries, account questions, scheduling, general needs. • Deliver a good customer experience through clear and transparent communication and make sure to refer difficult or other issues to the appropriate departments for proper handling. • Coordinates and tracks service requests from start to finish. • Schedule appointments, update residents and property teams. • Ensure timely follow up by liaising with internal departments and service suppliers; Keep track of service history and open requests. • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date. • Data entry, records management and administrative support. • Report and record keeping for support activities. • Comply with Company policies, practices and data privacy standards. • Work with property management teams and other internal departments. • Participate in team meetings, training and professional development opportunities. • Identify process improvement and service quality possibilities. • Help build a good, collaborative and service culture in the workplace.