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Effecti | Tecnologia para Licitantes

Referência em Tecnologia para Licitantes no Brasil

Customer Success Analyst — Public Procurement (Bidding)

AnalystAnalystFull TimeRemoteSeniorTeam 51-200Since 2013H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor DegreePortuguese

Job Description

Customer Success Analyst — Public Procurement (Bidding)

Effecti | Tecnologia para Licitantes

• Build a friendly and professional relationship with clients; • Align expectations with clients in your portfolio, identify opportunities, and demonstrate results (QBR); • Identify and create business and expansion opportunities; • Responsible for the strategy and support provided to clients, aiming to achieve a high NPS (and its follow-ups). Therefore, ensure excellent service and continuously improve your knowledge during interactions to deliver maximum value to clients; • Develop strategic actions to drive engagement across the client portfolio under your responsibility; • Build a strong relationship with each client and work to maintain stable contract health, creating opportunities for expansion; • Monitor, address, and reverse churn; • Increase client loyalty through a friendly and productive relationship;

Job Requirements

  • Bachelor's degree completed or in progress in Business Administration, Law, Public Management, or related fields;
  • Strong logical reasoning and aptitude for data/information analysis;
  • Organized to ensure quality in deliverables;
  • Experience in customer support within customer success;
  • Professional demeanor to build credibility with diverse client profiles;
  • Resilience to handle pressure, client resistance, and multiple demands;
  • Good communication skills to be clear and assertive;
  • Experience and strong knowledge of public procurement/tender processes;

Benefits

  • Meal allowance: R$ 770.00 on Flash card
  • Home office allowance: R$ 230.00 on Flash card
  • Health insurance: Company covers 100% of the monthly premium
  • Dental plan: Company covers 100% of the monthly premium
  • Emotional wellness program
  • Pharmacy discounts
  • Life insurance
  • OpenEnglish partnership
  • Coworking access in the Woba network (Brazil, Argentina, Mexico, Portugal)
  • Day off on your birthday
  • Welcome gift

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