What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.
Residential Sales & Save Specialist
Location
United States
Posted
3 days ago
Salary
$20 - $21 / hour
Seniority
Mid Level
Job Description
Residential Sales & Save Specialist
Waste Management, Inc. (WM)
Role Description This role is remote and not required to be in the office; however, this position requires that the candidate lives within 50 miles of the Phoenix business unit. Internal employees from Tupelo, MS, Coraopolis, PA, or Lombard, IL are eligible to apply. Responds same day to controllable and uncontrollable customer sales and cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound sales and retention strategies and the use of effective selling and negotiation skills, maximizes revenues and minimizes the impact of cancellation requests and rate rollbacks. Secures updated contract agreements from customers. Essential Duties and Responsibilities - Sells and saves by handling all customer sales and cancellation requests. - Provides ongoing education of contract details to existing customers. - Obtains customer contract commitments using sound telephone-based negotiation practices. - Resolves escalations for customer service within the defined territory. - Generates revenue growth by utilizing a consultative selling approach in the acquisition and retention of current WM customers. - Establishes and maintains a high level of customer satisfaction. - Communicates with the Market Area Sales Manager to support and resolve unique customer issues. - Reduces lost accounts by diffusing cancellation requests. - Increases revenue and profitability by executing sound plans on sales and retention calls. - Matches WM services with customer needs by demonstrating knowledge of customers, pricing, and competition. - Effectively uses WM sales productivity software tools (i.e., Prospect and Customer Database, Proposal Program, Pricing Tools, Genesys, Green Pages, etc.). - Acquires in-depth industry and company knowledge to prepare complex proposals and make recommendations on equipment optimization and leasing options. - Proposes customer solutions compliant with appropriate local, state, and federal regulations. - Updates and secures customer service agreements. Qualifications - Must live and work in the US. - Education: High school diploma or GED (accredited) and one year of relevant work experience. - Experience: One (1) year of consumer-based industry sales (in addition to education requirement). - Internal requirements include nine (9) months of proven success in a position involving customer interaction. - Certificates, Licenses, Registrations or Other Requirements: None required. - General Competencies Include: - Build Relationships - Communicate With Impact - Demonstrate Professionalism - Make Sound Decisions - Think Strategically - Proficient with Computer and Software Applications - Produce Results - Know the Business - Influence and Negotiate - Manage Work/Time - Use Ethical Practices Work Environment - Normal setting for this job is: Remote / work from home, customer industrial facilities, corporate offices, airports, hotels. - Attire for this job is: business, business casual. - The expected base range for this position across the U.S. is $19.50 - $20.50. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. - Stock Purchase Plan. - Company match on 401K. - Paid Vacation, Holidays, and Personal Days. - Benefits may vary by site.
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