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Zendesk

The intelligent heart of customer experience.

Director, Sales Operations – Planning

Sales Operations ManagerSales Operations ManagerFull TimeRemoteLeadTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

11 days ago

Salary

$174K - $262K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishTableau

Job Description

Director, Sales Operations – Planning

Zendesk

• We are seeking a Director of Sales Operations, Planning to lead two critical pillars of our go-to-market organization: Territory Planning Operations and Quota Strategy & Operations. • This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance. • You’ll partner with senior leaders to design and execute scalable, data-driven operating models while ensuring excellence in territory and quota planning, execution, and governance. • As a leader in Territory Planning, you will drive operational rhythm, performance optimization, and cross-functional alignment across the GTM org. • Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment. • Lead large-scale strategic initiatives, such as: Territory realignment, Market expansion, GTM process redesign. • Partner with Sales Directors, Business Operations Leaders, and worldwide teams to drive planning accuracy and operational excellence. • Drive alignment across Sales, Marketing, CS, Product, and Finance to ensure cohesive execution. • Own the documentation and communication of standard operating procedures across teams. • Identify and eliminate operational bottlenecks; proactively propose scalable solutions. • Own territory management and sales hierarchy changes. • Deliver sales planning insights through operational metrics, reporting, and data quality management to support the rapid growth strategy. • Establish a global quota allocation strategy and drive alignment with regional operations. • Partner with Sales Operations to design quota structures that reflect territory potential, historical performance, and growth expectations. • Ensure quota methodologies are consistent, transparent, and defensible to field leadership.

Job Requirements

  • 8–12+ years of experience in Sales/GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
  • Deep expertise in Territory Modeling and Quota Setting Methodologies.
  • Demonstrated experience owning or co-leading an annual GTM planning cycle including target-setting, segmentation, and coverage design
  • Exceptional analytical skills; comfortable working with financial models, BI tools, and large datasets.
  • Strong financial acumen; comfortable modeling revenue scenarios and partnering with Finance on planning processes
  • Experience working across Sales Operations, HR, and Compensation functions on quota design, role definition, and incentive alignment
  • Exceptional ability to synthesize complex inputs into clear, executive-level recommendations and narratives
  • Proven track record driving cross-functional alignment and managing competing stakeholder priorities in a global, matrixed organization
  • Excellent written and verbal communication; able to influence across levels and functions.
  • Familiarity with sales motion models (enterprise, PLG, channel) is a plus.
  • Tools experience preferred: Gemini/Claude/GenAI, Salesforce, Xactly, Tableau, Clari, Excel/Google Sheets.

Benefits

  • bonus
  • benefits

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