• Know the platform, and the people who use it • Own the roadmap for the API • Ship it, and keep it boringly reliable • Grow the number of live merchants and the volume flowing through the API, and have the numbers to back it up. • Make integration super simple (the Enablement bit)

Role Description Fetch's vision is to become a daily rewards platform for 1 in 10 Americans, and we're seeking a self-driven Staff Product Manager – Referral Growth to lead the vision, strategy, and roadmap for building Fetch's referral growth engine—creating delightful, scalable referral experiences that generate durable network effects and accelerate progress toward our North Star metric of Monthly Active Users (MAU). You'll reimagine referrals as more than a one-time acquisition channel by building loops directly into the user experience, creating products that make sharing Fetch rewarding, habitual, and embedded throughout the customer journey. This role will own the end-to-end referral lifecycle—from invitation and conversion through onboarding, activation, re-engagement, and long-term advocacy. You'll build the systems, incentives, experimentation framework, and product capabilities that power Fetch's referral growth engine, while surfacing features that turn satisfied users into advocates, advocates into ambassadors, and ambassadors into a self-sustaining community that fuels Fetch's long-term growth. Working across Product, Engineering, Design, Data Science, Marketing, Consumer Insights, User Research, and Lifecycle Marketing, you'll identify opportunities where social behaviors, AI-powered personalization, and community experiences can amplify organic growth. Success in this role requires a deep understanding of consumer psychology, incentive design, behavioral economics and growth loops to create experiences that compound over time. At Fetch, we believe that earning rewards should be fun, playful, and add value to our users' lives every day. We're looking for a product leader who shares this mindset—someone who can transform referrals into engaging, community-driven experiences that feel natural, rewarding, and exciting while helping millions of users discover Fetch through the people they trust most. This is a full-time role that can be held from one of our US offices or remotely in the United States. Qualifications - 5+ years of product management experience, including meaningful experience building consumer growth, referral, marketplace, social, or network-effect products. - Proven track record designing, launching, measuring, and scaling referral programs, viral loops, user advocacy systems, or consumer growth products that drive measurable business outcomes. - Deep understanding of growth loops, behavioral economics, incentive design, lifecycle marketing, experimentation frameworks, funnel optimization, and retention models. - Experience leveraging AI-driven products, personalization, or data science to create more intelligent and effective consumer experiences. - Strong analytical fluency, with the ability to interpret user behavior, define success metrics, evaluate tradeoffs, and make data-informed decisions through experimentation. - Demonstrated success leading complex cross-functional initiatives and aligning diverse teams around a clear product strategy. - Excellent communication, stakeholder management, and influencing skills, including experience partnering with senior leadership. - Strong product judgment, balancing user needs, business goals, technical constraints, and speed of execution. - Comfort operating in ambiguity, creating structure where none exists, and defining new product spaces. - Demonstrated ability to lead through influence, raise the bar for product quality, and mentor or guide other product managers. - Strong ownership mindset with a bias for action and a willingness to dive into the details to deliver exceptional user experiences. Requirements - Set the vision, strategy, and roadmap for building Fetch's referral growth engine, defining priorities, success metrics, and OKRs that align with company growth goals and our North Star of MAU. - Design referral loops and sharing experiences that create compounding network effects across acquisition, activation, engagement, and retention. - Own the end-to-end referral lifecycle engine, including invitations, rewards, onboarding, activation, advocacy, re-engagement, and lifecycle optimization. - Build the product capabilities, incentive systems, and experimentation framework that enable Fetch's referral growth engine to scale efficiently over time. - Leverage AI and machine learning to personalize referral experiences, optimize incentive structures, and unlock new opportunities for organic growth. - Lead complex cross-functional initiatives across Product, Engineering, Design, Data Science, Marketing, Lifecycle Marketing, Research, and business teams, creating alignment through clear communication of strategy, progress, and measurable outcomes. - Serve as the product leader for referral growth metrics, using qualitative insights, behavioral data, experimentation, and product intuition to identify and prioritize high-impact growth opportunities. - Develop and execute an experimentation strategy around referral incentives, sharing mechanics, social proof, AI-driven personalization, lifecycle messaging, and community engagement. - Partner closely with Lifecycle Marketing to orchestrate personalized referral journeys across owned channels and maximize referral conversion, activation, and long-term retention. - Define and monitor key referral health metrics, including invite rate, referral conversion, viral coefficient, referral activation, retention of referred users, cost per referred acquisition, and overall contribution to MAU growth. - Maintain a deep understanding of Fetch users, consumer behavior, partner dynamics, competitive referral programs, emerging AI capabilities, and industry growth trends. - Take ownership of outcomes, proactively remove roadblocks, and operate with a high degree of accountability in a fast-paced environment.

• Conectar as decisões e a estratégia de produto aos resultados da empresa. • Propor, acompanhar e analisar métricas de produto, utilizando ferramentas como Google Analytics e MixPanel para orientar decisões com base em dados. • Identificar oportunidades e sugerir melhorias no fluxo de trabalho de equipe • Validar hipóteses e testar funcionalidades utilizando recursos internos (times de CS, Suporte e Vendas), reduzindo a dependência exclusiva de validação direta com clientes externos. • Questionar prioridades e processos atuais, propondo soluções em vez de apenas executar demandas. • Participar ativamente de discussões estratégicas (planejamento, webinars, iniciativas de negócio) para garantir clareza sobre objetivos antes da execução. • Atuar em colaboração com as lideranças de produto e tecnologia, contribuindo para a evolução e amadurecimento dos processos internos.

Role Description Softrams is seeking a Senior Product Manager/Health Insurance Policy SME with strong domain expertise in Medicare program knowledge, including understanding of Medicare Advantage (Part C) and Prescription Drug (Part D) plan structures, benefit designs, and enrollment processes. The individual will translate federal policy into requirements and document those requirements as user stories. The Senior Product Manager/Health Insurance Policy SME works with the team to prioritize policy changes and features and build software products. This role is part of a collaborative and agile team that supports and builds modern, usable, and responsive applications for mission-critical health IT solutions. This is a 100% remote employment opportunity. All remote work must be performed in the United States. Qualifications - Demonstrated abilities to analyze complex business processes and operations. - Ability to represent user needs as user story requirements. - Ability to identify gaps and come up with improvements. - Excellent oral and written communication skills. - Ability to document complex problems in a simple & intuitive manner. - In-depth knowledge of the Medicare Advantage (Part C) and Prescription Drug (Part D) plan structures, benefit designs, and enrollment processes. - Experience working with public facing civic tech projects. - Experience with Scaled Agile Framework (SAFe). - Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM). - Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems. Requirements - Ability to successfully obtain a U.S. Federal Position of Trust clearance designation. - Must reside in and be able to perform work in the United States. - Must have lived in the United States for 3 of the last 5 years. - A bachelor’s degree is required. - 8+ years of experience in software agile delivery working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.). - 5+ years of total experience as a product owner, business analyst, product analyst, and experience supporting the capture of requirements and developing business process models. - 3+ years of experience with healthcare IT programs including working on Medicare Advantage and Prescription Drug programs. Responsibilities - Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis. - Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind. - Be an expert in the client’s regulations, policies, and systems. - Work with the team, customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points. - Conduct policy analysis toward developing and adapting business requirements. - Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback. - Work with sprint team to implement and accept user stories as defined. - Work with the customer to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting). - Develop Change Requests following change control policies and procedures established to monitor and control product vision. Benefits - Top-tier benefits package to invest in your physical, mental, and financial health and wellness. - Opportunities to learn new skills, seize new challenges, and advance your career. - A culture of inclusion and opportunity for all.