• Act as the first responder for customer support requests submitted via the service desk (ServiceNow). • Monitor the CrowdStrike detection queue and provide Tier 1 support for endpoint security inquiries. • Perform initial triage of low-to-medium severity alerts using established mini-playbooks. • Accurately document findings and categorize detections as Benign, an Event, or requiring escalation. • Escalate complex technical issues, unresolved user problems, and potential Incidents to senior Endpoint Security Operators for advanced investigation and response. • Assist senior operators by running pre-defined compliance reports, tracking task completion in the ticketing system, and helping to maintain accurate records for auditing purposes.

• Obtain contractor support for administrative, processing, records management, and reporting activities that support daily HR operations. • Assist with processing and tracking personnel actions, including SF-52 and SF-50 transactions. • Generate, review, and reconcile HR reports; support data calls and audits. • Maintain electronic Official Personnel Folders (eOPFs) and HR records in accordance with federal requirements. • Track HR actions, maintain logs, schedule meetings, and prepare routine correspondence. • Respond to routine HR inquiries and refer complex matters to HR specialists, as appropriate. • Timely and accurate processing of assigned HR actions. • Regular status reports on completed and pending work. • Accurate maintenance of HR records and tracking systems. • Reports and reconciliations as requested by management. • Review documents for relevance according to established guidelines and criteria. • Perform legal and administrative duties as requested by attorneys for Section investigations and trials. • Assist with case organization and maintenance; plays integral role in preparing team for witness interviews, discovery, and trials. • Provide in-courtroom assistance, exhibit collection and review, and legal research as needed based on trial demands. • Utilize eDiscovery platforms to perform document review, communicating detailed summaries and analyses of findings. • Cultivate and maintain positive relationships with DOJ components, Federal agencies, counsel, and others as needed. • Organize and prioritize numerous tasks effectively and completes tasks under strict time constraints. • Work on multiple cases simultaneously and multi-task with minimal supervision. • Log and organize incoming and outgoing discovery productions. • Proofread material as needed for contextual, grammatical, and formatting errors.

• Support the design and improvement of identity, access, profile, workflow, and integration processes; • Participate in initiatives to automate, standardize, and evolve IAM solutions; • Analyze opportunities to improve provisioning, review, approval, and access governance; • Support system integrations, define requirements, and validate identity controls; • Contribute to the evolution of RBAC, SoD, identity lifecycle, and access controls; • Support technical documentation, procedures, flows, and governance criteria; • Work closely with architecture, infrastructure, squads, governance, and IAM operations.

• Manage, review and improve firewall, IPS/IDS, NAC, segmentation and defense-in-depth controls; • Evaluate rules, policies, flows, exceptions and risks related to network security; • Support connectivity, segmentation, expansion, cloud, datacenter and environment integration projects; • Conduct technical analyses of network-related incidents, events, failures and exposures; • Define operational standards, documentation, metrics and improvement recommendations; • Interact with Infrastructure, Architecture, BlueOps, CSIRT and vendors; • Support hardening actions, attack surface reduction and visibility improvement;