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Resource Management Concepts, Inc.

Creative Solutions. Proven Results.

Endpoint Security Support Analyst, Crowdstrike

Security AnalystSecurity AnalystFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

South Carolina

Posted

5 days ago

Salary

0

Seniority

Mid Level

Associate Degree2 yrs expEnglishLinuxServiceNow

Job Description

Endpoint Security Support Analyst, Crowdstrike

Resource Management Concepts, Inc.

• Act as the first responder for customer support requests submitted via the service desk (ServiceNow). • Monitor the CrowdStrike detection queue and provide Tier 1 support for endpoint security inquiries. • Perform initial triage of low-to-medium severity alerts using established mini-playbooks. • Accurately document findings and categorize detections as Benign, an Event, or requiring escalation. • Escalate complex technical issues, unresolved user problems, and potential Incidents to senior Endpoint Security Operators for advanced investigation and response. • Assist senior operators by running pre-defined compliance reports, tracking task completion in the ticketing system, and helping to maintain accurate records for auditing purposes.

Job Requirements

  • A minimum of one to two years of experience in an IT help desk, customer support, or similar administrative role.
  • Must be able to obtain a DoD 8570 IAM Level I certification within 6 months of hire.
  • An Associate's degree in a relevant field or two years of equivalent professional experience.
  • Minimum Security Clearance: Secret
  • Strong written and verbal communication skills with an emphasis on customer service.
  • Ability to follow established procedures and checklists with high attention to detail.
  • Strong analytical skills for initial problem assessment and categorization.
  • Proficiency with standard desktop programs (MS Office, Adobe Acrobat).
  • Help Desk Experience: Prior experience using enterprise ticketing systems, particularly ServiceNow.
  • Familiarity with basic host-based security tools and Endpoint Detection & Response (EDR) concepts.
  • Basic understanding of Windows and/or Linux operating systems.
  • Experience with MS Teams, Confluence, and SharePoint for documentation and team collaboration.

Benefits

  • At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees.
  • We invest our resources to train, certify, educate, and build our employees.
  • RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level.
  • This also includes a competitive paid vacation package with 11 paid federal holidays.
  • Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

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