Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This role will be responsible for ongoing management of quality & Risk Adjustment medical record collection. The Senior Clinical Practice Performance Coordinator will perform record retrieval with the goal to increase HEDIS®, CMS STARs, and state-specific measure performance scores by planning, performing, coordinating, and monitoring medical record collection activities to meet or exceed quality and Risk standards, contractual requirements, and pay for performance incentives. Individual must be highly organized, with demonstrated professional maturity and emotional resilience. Day-to-day work mainly involves retrieval via remote EMR access to increase collection of member compliant information resulting in improved HEDIS® or other quality or Risk program rates. - Building and maintaining provider group relationships. - Understanding and detailed documentation of provider group relationships and medical record collection requirements. - Mining and reviewing data for project quality assurance. - Utilization of multiple claims systems, medical record collection tracking tools, electronic medical record systems, secure FTP, external lab portals, and immunization registries. This position is full time, Monday - Friday. Employees are required to have flexibility to work during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. Qualifications - High School Diploma / GED OR 2+ years of equivalent experience. - Must be 18 years of age OR older. - 2+ years of healthcare industry OR managed care experience. - 1+ years of direct HEDIS® and/or Risk Adjustment and/or medical record review experience. - Experience with Microsoft Word, Excel, Outlook, and PowerPoint. - Ability to travel up to 10% of the time domestically. - Ability to work full time, Monday - Friday. Requirements - Overall HEDIS® and other quality and Risk Adjustment program knowledge. - Develops an understanding of HEDIS® and Risk Adjustment including project timelines. - Completion of all required measure-level training. - Understanding of Risk adjustment and additional quality programs. - Basic working understanding of billing and claims coding. - Ability to meet timelines associated with project tasks. - Builds trust and forms effective relationships with providers. - Research and outreach to understand provider group roll-ups. - Consistently maintain an accurate, detailed repository of provider relationships. - Attend and participate in team meetings. - Develop an in-depth understanding of multiple collection methods. - Coordinates and performs medical record collection. - Creates custom request lists based on identified provider group requirements. - Ability to sort and format data via Excel. - In-depth knowledge of and complete adherence to HIPAA guidelines. - Effectively and independently operate equipment. - Utilize multiple systems including claims systems and medical record collection tracking tools. - Strong Microsoft Office knowledge and skills. - Knowledge of Adobe Acrobat. - Ability to navigate multiple electronic medical record systems. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution. - Hourly pay for this role will range from $24 - $43 per hour based on full-time employment. Telecommuting Requirements - Ability to keep all company sensitive documents secure. - Required to have a dedicated work area established that is separated from other living areas. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection. Soft Skills - Strong, professional, and effective interpersonal and communication skills. - Energy, motivation, and commitment to drive results. - Diplomatic with strong negotiation and conflict resolution skills. - Demonstrated ability to meet commitments and build consensus. - Demonstrates adaptability in a highly changing environment. - Presentation skills with the ability to present to various stakeholders. - Exhibits creative problem-solving skills. - Ability to effectively manage time and large workloads. - Ability to work independently with minimal intervention. - Effective organizational skills.

• Serve as the quality lead for assigned clinical studies and programs, providing guidance on GCP compliance and quality expectations. • Lead and support the Study Risk Assessment (SRA) process and proactively engage in inspection readiness activities. • Conduct and manage investigations, root cause analyses, and the development and oversight of CAPAs and Effectiveness Checks. • Collaborate with stakeholders to evaluate and escalate quality risks, and contribute to the development of mitigation strategies. • Partner with internal and external teams to ensure appropriate documentation, risk management, and audit/inspection response planning. • Support audit planning and regulatory inspection preparation, contributing to inspection management strategies and coordination. • Participate in cross-functional and process improvement initiatives to enhance quality system effectiveness across RD&M. • Review and approve controlled documents, CAPAs, and SOPs in alignment with quality standards and regulatory requirements.

• Lead safe offshore site operations, ensuring work is delivered to quality standards, on schedule, and within budget. • Track key performance indicators, report progress and deviations, and implement mitigation actions where required. • Champion the GE Vernova Way by promoting innovation, Lean practices, accountability, and a one-team culture. • Lead implementation of response plans in line with Operator and GE policies, including support for incident investigations. • Oversee all offshore wind operations-related activities across European wind farms, with accountability for SQDC performance. • Serve as the primary contact for customer representatives and prepare monthly customer reports. • Coordinate administrative and planning activities, including technician levels, service schedules, requisitions, documentation, and availability tracking. • Lead the Production-Based Availability operational plan to strengthen collaboration with the operator and improve availability. • Monitor production-based availability metrics and ensure accurate reporting to customer and GE Vernova management. • Approve rotation plans and resource deployment to support scope delivery and manage risks to SQDC targets. • Drive continuous improvement, knowledge retention, and feedback loops across the business. • Lead issue resolution, process improvement, and cross-functional business initiatives. • Support recruitment, talent development, and technician competence development. • Ensure all resources, including technician authorization panels, are in place to support site operations. • Lead development and continuous improvement of systems, processes, and Standard Operating Procedures. • Support budget creation and ensure adherence to approved budgets. • Collaborate with support functions to establish supplier agreements and contracts. • Define clear roles and responsibilities across all capabilities in scope to ensure successful site delivery.

Role Description The American Heart Association has an excellent opportunity for an Operations Manager, Clinical Studies in the Clinical Research Department. This position can be home-based and is a full-time, benefits eligible, grant funded opportunity. Current funding will expire on October 31, 2027, with the potential for funding renewal and role extension beyond that date. The Manager, Operations is responsible for the day-to-day management of Clinical Research Department operations, including: - Budget management - Contract management - Reporting This position reports to the Senior Manager of Operations and will support efforts to establish and implement best practice operational standards. Additionally, this position will support the Senior Director of Clinical Studies in special projects related to department and team objectives as needed. Responsibilities - Responsible for and handling operations, such as accounting, expense reporting, and procurement; forming relationships with legal, external vendors, and partners to ensure overall business goals are achieved. - Develop reports, trackers, or assessment tools to ensure compliance, as needed. - Manage departmental contracting processes, including site and sponsor contracts. - Work with American Heart Association legal department to establish and negotiate contract terms for hospitals, practices, sponsors, etc. - Monitor and track process of associated statuses and documents. - Utilize vendor and/or American Heart Association systems (e.g., E1, Optimus, iEnvision, etc.) efficiently and competently to process invoices, contracts, requisitions, and expenses. - Support Senior Manager of Operations to establish budget tracking and reporting across multiple restricted and unrestricted budgets between $50 - 100 million. - Develop, prepare, and distribute monthly reports on variances to project requirements for leadership. - Analyze financial activities from purchasing, contract terms, and vendor invoices against budget. - Provide reconciliation, mentorship, and recommendations. - Act as lead in program budget preparation and facilitation including communicating procedures, distributing, and completing budget templates, training, and overseeing modifications or revisions. - Coordinate with the leadership team for preparation and submission to funding organization or related controls. - Prepare and manage recurring reports to track related fiscal and legal activities. Qualifications - Bachelor’s Degree or equivalent work experience, Master’s Degree preferred. - 3 years of relevant work experience. - Comprehensive experience applying the principles and practices of accounting, financial analysis, budget analysis, and general business administration. - Experience in grant project management, preferably in healthcare space, including clinical trials. - Extensive knowledge of budgeting, financial and reporting processes for service agreements and/or grants. - Proficient in large-scale purchasing, budget projection and planning, variance analysis, and reconciliation requirements. - Ability to analyze financial data and interpret into narrative form. - Excellent in oral and written communications. - Ability to communicate with all levels of American Heart Association staff. - Ability to communicate with technology and non-technology staff. - Ability to concurrently manage multiple projects and reprioritize ongoing work. Preferred Work Experience - 3 years of experience with developing and managing process (and process change) documentation. - 3 years of experience working in a fast-paced, multifaceted environment. - Excels in working against deadlines to provide end product. Compensation & Benefits - The expected pay range will be $70,000 to $85,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. - Performance and Recognition: You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position. - Benefits: We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. - Professional Development: You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. - Work-Life Harmonization: The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level, along with 12 paid holidays off each year. - Tuition Assistance: We support the career development of all employees with financial assistance for further education and career development.