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Quality Assurance, Compliance Coordinator – ABA Therapy
Location
South Africa
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Quality Assurance, Compliance Coordinator – ABA Therapy
iSTA Solutions
• Daily Monitoring: Pull reports from the *Rethink* platform to identify unsubmitted or unverified session notes from the previous day. • Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.) • Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary. • Documentation: Maintain accurate records of follow-up communications and outcomes. • Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.
Job Requirements
- Experience: Prior experience in the US healthcare sector. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
- Technical Skills: Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
- Communication Skills: Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
- Organizational Skills: Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
- Problem-Solving: Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
- Interpersonal Skills: Approachable and friendly demeanour to encourage positive relationships with field staff.
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