Cloud Security Happens at Runtime.
Technical Account Manager
Location
California
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Technical Account Manager
Upwind Security
• Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities • Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities • Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience • Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions • Partner with sales during renewals and expansion to align technical planning with customer needs and drive value • Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform • Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)
Job Requirements
- 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
- Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
- Excellent communication, problem-solving, and relationship-building skills
- Experience leading technical projects, managing cloud deployments, and driving feature adoption
- Strategic mindset with the ability to align technical solutions to business goals
- Relevant certifications in cloud or security (preferred)
Benefits
- Opportunity to think creatively
- Explore new ideas
- Use your skills to make a meaningful impact on our growth.
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