• Develop and lead change management and adoption strategies for AI engagements, including stakeholder engagement, communication, and training support. • Partner with business leaders, project teams, and peer functions to assess readiness and address barriers to adoption. • Coordinate cross-functional activities to support smooth transitions from design through implementation and sustainment. • Recommend and document policies, procedures, and change practices that improve organizational effectiveness. • Support project planning and execution using Traditional and Agile SDLC methodologies and collaboration tools such as VSTS and Jira. • Monitor adoption outcomes, identify improvement opportunities, and recommend corrective actions where needed. • Communicate effectively with stakeholders at all organizational levels to build understanding, commitment, and alignment.

• Lead project and portfolio management activities for AI programs, including planning, status tracking, risk management, and reporting. • Coordinate with business stakeholders, technical teams, and peer functions to support effective project delivery and communication. • Apply Traditional and Agile SDLC methodologies to manage timelines, dependencies, scope, and resource coordination. • Use collaboration and project management tools such as VSTS, Jira, and related platforms to drive visibility and accountability. • Develop and maintain project governance documentation, standards, and procedures. • Supervise team members and support continuous improvement in project execution practices. • Communicate project status, risks, issues, and recommendations clearly to stakeholders across all levels of the organization.

• Own overall P&L responsibility for the Practice Area • Set and monitor revenue, margin, and pipeline targets • Work closely with Sales leadership and sellers to drive pipeline growth • Define and maintain a consistent go-to-market narrative across the Practice Area • Enable Sales and Marketing with outcome-led propositions • Set the strategic direction and continuously evolve the service portfolio across AI adoption, productivity, and communications • Accountable for delivery quality and customer outcomes across all projects and managed services • Lead, coach, and develop the three Practice Leads • Build a high-performance culture, address capability gaps, sponsor training and recruitment, and ensure succession planning across the Practice Area

• Building and maintaining internal AI workflows, tools, integration's, and client-specific projects • Documentation and knowledge transfer of new workflows, including training team members • Supporting teams in adopting and using AI tools effectively • Working with platforms such as Claude, Claude Code, Gemini, Zapier, N8N, Asana, Slack, and custom-built solutions • Identifying and implementing practical improvements to how we use AI internally • Staying current on relevant AI news and tools and offering them forward