• Perform venous blood collection as part of workplace health screening events • Provide friendly guidance and support to participants throughout the screening process • Provide brief, easy-to-understand explanations of the measurements performed and the health indicators collected, within your professional scope of practice • Support the delivery of additional health screening stations, such as blood pressure measurements, body composition analyses, or lung function tests • Ensure a hygienic, professional, and well-organised on-site process • Prepare and clean the working area and required materials before and after each assignment • Collaborate closely with the HealthCaters team and other healthcare professionals during events • Document relevant procedures in accordance with internal quality standards

Role Description We are seeking experienced Patient Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST (9:00am-6:00pm EST) compensated at a rate of $17.00 per hour, with no end date at this time. You will leverage CareTalk's platform, client systems, and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will: - Address inquiries, resolve issues, and ensure patient satisfaction. - Effectively communicate the benefits of a program to drive consumer action. - Support healthcare providers and patients through various tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication. Qualifications - Proficiency in using telehealth platforms and virtual communication tools. - Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely. - Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently. - Knowledge of medical terminology, basic health assessments, and health education (Preferred). - Familiarity with electronic health record (EHR) systems and documentation procedures (Preferred). - Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines. Requirements - Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones). Must have at least Windows 10 or MacOS 13. - Headphones: Wired headphones required for optimal audio quality. - Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router. - Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t, you’ll need to get one. - Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Benefits - Opportunity to shape contractor operations and influence performance outcomes. - Support innovative care models across a nationwide clinical workforce. Company Description CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

• Provide assistance to the IT support/sustainment team; • Provide customer support; • Provide users with guidance to resolve low-complexity questions and/or issues; • Escalate user questions regarding system usage when a ticket requires further evaluation from the perspective of business rules, configurations, or application behavior; • Ensure detailed recording of tickets, including an accurate description of the request, classification of criticality level, systems involved, and type of service; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

Role Description As an advocate for the patient, the RN care manager will assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet an individual’s health needs, using clinical and community resources to promote quality, cost effective outcomes. - Integrates evidenced based clinical guidelines, preventive guidelines, and protocols, in the development of individualized care plans that are patient centric. - Provides targeted interventions to avoid hospitalization and emergency room visits. Essential Functions and Responsibilities - Provides telephonic and face-to-face comprehensive assessment and care management services to patients as part of an interdisciplinary team. - Uses multi-dimensional assessment skills, risk assessment and screening tools to target high risk and vulnerable populations. - Assesses over time the health care, educational, and psychosocial needs of the patient/caregiver. - Uses standardized assessment tools such as depression screening, functionality, and health risk assessment. - Provides follow up with patient/family when patient transitions from one setting to another. - Completes timely post-hospital follow up: Medication reconciliation, PCP or specialist follow-up appointment, assess symptoms, teach warning signs, review discharge instructions, coordination of care, and problem solve barriers. - Uses clinical judgment to determine level of care and collaborates with the PCP, patient and interdisciplinary team, including continuum of care settings and community. Qualifications - RN with a valid unrestricted Michigan license. - Three (3) years clinical nursing experience serving chronically ill patients and extensive knowledge of issues associated with chronic care and geriatrics. Preferred - RN, BSN. - Three (3) years experience in a health plan or Physician Organization environment with care coordination, care management, and/or population health. - Telephonic care management experience. - Home care and/or hospice experience. - Complex Care Management course completion or CCM.