Role Description We are seeking experienced Patient Engagement Specialists to join our Telehealth Services team. Our hours are Monday – Friday 8:00am-5:00pm CST (9:00am-6:00pm EST) compensated at a rate of $17.00 per hour, with no end date at this time. You will leverage CareTalk's platform, client systems, and specialized tools hosted in Amazon Workspaces to provide exceptional patient service through effective communication, problem-solving, and product knowledge. Handling a blend of outbound and inbound calls, you will: - Address inquiries, resolve issues, and ensure patient satisfaction. - Effectively communicate the benefits of a program to drive consumer action. - Support healthcare providers and patients through various tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication. Qualifications - Proficiency in using telehealth platforms and virtual communication tools. - Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely. - Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently. - Knowledge of medical terminology, basic health assessments, and health education (Preferred). - Familiarity with electronic health record (EHR) systems and documentation procedures (Preferred). - Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines. Requirements - Computer: Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones). Must have at least Windows 10 or MacOS 13. - Headphones: Wired headphones required for optimal audio quality. - Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. Must have an ethernet cable connecting computer directly into router. - Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t, you’ll need to get one. - Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Benefits - Opportunity to shape contractor operations and influence performance outcomes. - Support innovative care models across a nationwide clinical workforce. Company Description CareTalk Health is a fully remote, nationwide virtual medical practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps, reaching members wherever they are. We believe virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to make that experience simple, reliable, and human.

• Provide assistance to the IT support/sustainment team; • Provide customer support; • Provide users with guidance to resolve low-complexity questions and/or issues; • Escalate user questions regarding system usage when a ticket requires further evaluation from the perspective of business rules, configurations, or application behavior; • Ensure detailed recording of tickets, including an accurate description of the request, classification of criticality level, systems involved, and type of service; • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

Role Description As an advocate for the patient, the RN care manager will assess, plan, implement, coordinate, monitor, and evaluate the options and services required to meet an individual’s health needs, using clinical and community resources to promote quality, cost effective outcomes. - Integrates evidenced based clinical guidelines, preventive guidelines, and protocols, in the development of individualized care plans that are patient centric. - Provides targeted interventions to avoid hospitalization and emergency room visits. Essential Functions and Responsibilities - Provides telephonic and face-to-face comprehensive assessment and care management services to patients as part of an interdisciplinary team. - Uses multi-dimensional assessment skills, risk assessment and screening tools to target high risk and vulnerable populations. - Assesses over time the health care, educational, and psychosocial needs of the patient/caregiver. - Uses standardized assessment tools such as depression screening, functionality, and health risk assessment. - Provides follow up with patient/family when patient transitions from one setting to another. - Completes timely post-hospital follow up: Medication reconciliation, PCP or specialist follow-up appointment, assess symptoms, teach warning signs, review discharge instructions, coordination of care, and problem solve barriers. - Uses clinical judgment to determine level of care and collaborates with the PCP, patient and interdisciplinary team, including continuum of care settings and community. Qualifications - RN with a valid unrestricted Michigan license. - Three (3) years clinical nursing experience serving chronically ill patients and extensive knowledge of issues associated with chronic care and geriatrics. Preferred - RN, BSN. - Three (3) years experience in a health plan or Physician Organization environment with care coordination, care management, and/or population health. - Telephonic care management experience. - Home care and/or hospice experience. - Complex Care Management course completion or CCM.

Role Description The Specialty Provider Engagement Coordinator serves as the primary point of contact for assigned network providers and is responsible for managing provider inquiries through resolution. The Coordinator provides guidance on services, policies, workflows, and system processes to support effective service delivery. - Coordinate with internal departments to resolve provider issues. - Ensure timely follow-up and maintain consistent communication with providers. - Support a positive provider experience by delivering accurate information, facilitating issue resolution, and reinforcing adherence to organizational and regulatory requirements. - This role may be assigned to specific provider segments such as LTSS, DME, specialty providers, or essential providers based on organizational need. On a typical day, you might: - Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support. - Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure. - Monitor, track, and address open issues. Follow up with internal teams to ensure timely resolution and clear communication back to providers. - Provide technical assistance, guidance, and expertise to providers on claims, authorizations, contracts, system navigation, and organizational processes. - Identify recurring, complex, or systemic issues and escalate with clear documentation, recommended actions, and follow-through to resolution. Qualifications - High School Diploma/GED and six (6) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Associate’s degree and four (4) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Bachelor’s degree and two (2) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR - Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside in North Carolina. - Must be able to travel within catchment as required. Requirements - Degree in Business Administration, Health, or Human Services field (preferred). - Experience in vendor or provider relations, customer service, or other client-facing roles within a healthcare or call center environment, including conflict resolution (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. Deadline for Application July 10, 2026 at 11:59PM How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.