• Communicate regularly with students and their families to identify their needs, goals, and expectations for their college admissions journey. • Provide end-to-end counseling, including regular 60-minute advising sessions via Zoom with each of your students. • Keeping track of deadlines for various applications and educational milestones. • Assigning relevant tasks between sessions to maximize student success. • Responding to student and parent inquiries. • Successfully and conscientiously manage a cohort of medical school, pre-med, and BS/MD applicants. • Support student progress by providing personalized advising tailored to each student’s geographic location, financial needs, academic and extracurricular goals, and long-term trajectory. • Conduct research as needed to support your advising sessions, clarify inquiries, or present valuable information/resources to your students. • Mentor students through the writing process for personal statements, secondary essays, résumés, etc. by helping students identify their personal narrative and providing meaningful and actionable feedback on their materials. • Provide interview preparation and support during the application process. • Participate in regular meetings with Medical School Admissions Experts to stay up-to-date on students’ progress and conduct committee-informed analyses on application materials. • Participate in biweekly meetings with other Prepory coaches conducted by your Lead Coach mentor. • Maintain detailed communication with the Program Director and Director of Client Success to provide ongoing updates on student progress.

• Develop and execute retention strategies for high-risk and high-value customer accounts. • Personally manage escalated client relationships to reduce cancellations and strengthen long-term partnerships. • Create customized success plans that maximize customer satisfaction and retention. • Monitor customer health metrics and proactively identify accounts showing signs of churn. • Conduct regular business reviews with VIP clients and serve as the primary escalation point for strategic accounts. • Identify opportunities to expand existing customer relationships through additional products and services. • Partner with Sales and Customer Success teams to drive account growth and maximize customer lifetime value. • Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management. • Improve retention processes by analyzing churn trends and implementing best practices across the organization. • Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reporting to leadership.

Role Description Astrion is seeking a casual part-time Senior Wargame Mentor to provide advisory support for the planning, execution, and assessment of two-sided space wargames focused on Space Operational Energy, including sustained maneuver enabled by space logistics across the competition continuum. - Support and provide wargame design and play inputs. - Facilitate operational discussions. - Help frame solutions to challenges related to space force survivability and sustainability. - Support integration of insights from both unclassified gameplay and TS/SCI breakout sessions. - Ensure operational realism and meaningful analysis that informs future concepts and capabilities. Qualifications - Bachelor's degree in relevant discipline (or equivalent military experience); advanced degree preferred. - Minimum 20 years of experience in military operations, national security, space operations, wargaming, or a related field. - Demonstrated expertise in U.S. Space Force, U.S. Space Command, Joint, or Combatant Command planning and operations. - Experience planning, facilitating, mentoring, or participating in operational-level wargames, exercises, or operational experimentation. - Subject matter expertise in space operations, space technologies including sustained maneuver, space logistics, force survivability, resilience, contested space operations, and wargaming. - Knowledge of Joint Planning Process (JPP), Joint Doctrine, DoW wargaming methodologies, and force design or capability development. - Demonstrated ability to mentor senior military and civilian leaders, facilitate strategic discussions, challenge assumptions, and ensure operational realism while maintaining wargame objectives. - Strong analytical, critical thinking, and communication skills, with the ability to synthesize complex operational issues into actionable observations and recommendations. - Active Top-Secret clearance with SCI eligibility (or current TS/SCI) (waiverable depending on experience level). - Ability to travel as required in support of planning, execution, and post-event analysis. - Candidate must be located in, or able to support work from, the Washington, DC metropolitan area or the Melbourne/Orlando, Florida area. Company Description

• Collaborate with member leadership to assess workflows and identify optimization opportunities • Deliver interactive training sessions to large and small audiences • Provide workflow coaching, optimization, and best practice recommendations • Serve as a change agent during high-impact situations • Assist in the design, development, and enhancement of learning programs • Collect and analyze feedback and learning data across multiple modalities • Collaborate with other OCHIN departments on workflow improvement efforts • Configure Epic system components and document changes • Mentor and coach peers and new team members