• Lead and support projects across the enterprise, including Processing, Underwriting, and Loan Operations. • Deliver small to large-scale projects through the full lifecycle, from requirements to deployment/completion. • Work closely with CHL’s COO, PMO, Operations Executives, IT Department, Product Management, and SME’s. • Execute system customization, application upgrades, and process improvement projects. • Manage multiple priorities and provide work direction for project teams. • Develop and maintain strategic partnerships with senior business unit management, business partners, and project sponsors. • Participate in change management and process improvement initiatives.

Role Description Athena Technology Group (ATG) is seeking a Senior Governance Analyst to support the VA ITAM Program Management Support effort. The selected candidate will support ITAM governance development, compliance alignment, roles and responsibilities, governance charters, governance framework documentation, program governance planning, and stakeholder coordination. This role supports PWS area 5.4 Governance. - Develop and maintain ITAM governance documentation, charters, frameworks, plans, roles, responsibilities, and decision-making structures. - Support the Roles and Responsibilities Matrix (RACI), ITAM Governance Charters, ITAM Governance Framework Document, and ITAM Program Governance Plan. - Analyze current governance processes and recommend improvements to strengthen accountability, decision rights, reporting, and compliance. - Facilitate governance meetings, working groups, stakeholder reviews, and action item tracking. - Coordinate with program leadership, strategic planning personnel, analysts, and VA stakeholders to align governance processes with ITAM program objectives. - Support policy interpretation, compliance reviews, process mapping, and development of repeatable governance procedures. - Track governance risks, issues, decisions, dependencies, and stakeholder responsibilities. - Develop briefings, reports, meeting materials, decision papers, and governance artifacts for Government review. - Support alignment with VA policies, federal IT requirements, cybersecurity requirements, privacy requirements, and enterprise oversight processes. - Assist with continuous improvement of governance processes supporting HAM, SAM, lifecycle management, and enterprise asset visibility. Qualifications - Ability to obtain and maintain VA Public Trust / VA suitability; position is expected to require Tier 2 Moderate Risk background investigation based on PWS tasking. - Bachelor’s degree in Business, Information Technology, Public Administration, Management, Policy, Engineering, or related field. - 10+ years of experience supporting governance, program analysis, policy analysis, compliance, enterprise IT operations, or federal consulting initiatives. - Experience developing RACI matrices, governance charters, governance frameworks, program governance plans, process documents, or stakeholder management artifacts. - Experience facilitating stakeholder meetings, documenting decisions, tracking action items, and coordinating governance reviews. - Strong written and verbal communication skills with experience preparing formal reports, briefings, and recommendations. - Knowledge of federal IT governance, compliance, cybersecurity, privacy, risk management, or IT service management concepts. - Ability to work independently with senior stakeholders and cross-functional teams. - Must be able to read, write, speak, and understand English. - Must be a U.S. Citizen. Requirements - Experience supporting Department of Veterans Affairs, OIT, EUS, EUO, or federal civilian IT programs. - Experience with ITAM, HAM, SAM, ITIL, ServiceNow, CMDB, asset governance, or enterprise lifecycle management. - Experience supporting governance boards, executive steering groups, program management offices, or enterprise transformation programs. - Experience with VA VIP, Product Line Management (PLM), OIT Process Asset Library (PAL), or federal IT oversight processes. - PMP, ITIL Foundation, CGRC, Lean Six Sigma, or equivalent certification. - Experience developing dashboards, metrics, controls, and performance measures for governance programs. Benefits - Performance Bonuses and annual salary reviews - Health, dental, and vision insurance - Short Term Disability, Long Term Disability, and Life Insurance - 401(k) plan with company match - Opportunities for professional growth and development - A collaborative and inclusive work environment

Role Description Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes a difference? Pursue your passion. Join PMI. You will be responsible for translating business needs into clear, actionable CRM requirements, process flows, user stories, acceptance criteria, and solution recommendations. Partnering with: - Business stakeholders - CRM Product Owner - CRM Platform Manager / Business Owner - Scrum team - IT - Data/reporting teams - Change/adoption partners Ensure CRM enhancements solve validated business problems, improve the user and customer experience, protect data quality, and support the broader enterprise CRM strategy. You will: - Clarify the business outcome - Define the current-state and future-state process impacts - Document data and reporting needs - Help move work from discovery into a delivery-ready backlog - Support value realization by helping define success measures, adoption needs, testing scenarios, release readiness, and post-release improvement opportunities Qualifications - 3-5+ years of experience in business analysis, CRM analysis, product analysis, business systems analysis, or a comparable role supporting technology-enabled business processes - Experience using generative AI tools to support business analysis activities, including drafting, refining, and validating user stories, acceptance criteria, business requirements, functional requirements, process documentation, and stakeholder-ready summaries - Experience eliciting, documenting, validating, and managing business and functional requirements with multiple stakeholder groups - Working knowledge of CRM concepts, including accounts, contacts, leads, opportunities, activities, cases, customer interactions, business process flows, forms, views, dashboards, and reporting - Experience writing user stories, acceptance criteria, process flows, requirement documentation, UAT scenarios, and business-facing release documentation - Familiarity with Agile/Scrum delivery practices and backlog tools such as Azure DevOps, Jira, or comparable platforms - Strong analytical, facilitation, communication, and critical-thinking skills, with the ability to translate ambiguity into clear requirements and practical next steps - Ability to understand data models, field definitions, reporting needs, data quality issues, and integration impacts at a business level - Experience supporting change management, training, adoption, stakeholder communications, or user enablement for business applications - Strong attention to detail and ability to balance business value, user experience, process governance, and delivery feasibility Benefits - An excellent total package, with compensation and benefits based upon your geographic location - Skill development opportunities, to help you grow now and into the future - Access to a global network, to enrich your professional experience - Flexible options to help balance work time and your time - Award and bonus opportunities The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience. Company Description Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

• Perform analyses on Services projects using some of Quid’s most advanced AI methodologies, independently and/or in conjunction with Specialists, Consultants and Principals across the team. • Unpacking a customer workstream to define and own project delivery timelines. • Deliver insights and recommendations to customers of varying levels and departments with a clear narrative, answer questions, and facilitate dialogue to ensure insights delivered are valuable to customers. • Learn and leverage the Quid suite of products, capabilities and methodologies (and test new ones) to add critical insights to senior client executives. • Build and maintain a trusted relationship with key clients, communicate effectively, and work towards solutions. • Partner with Product Management and Engineering to drive efficiency in your work and speed to insight by documenting requirements and testing tools and new features.