Role Description Reporting to the VP of Product Development, this strategic role will effectively execute product management, market research and lifecycle marketing for our credit and debit Card Products to achieve organizational goals and objectives. Charged with innovation and development of new products, this role develops and drives the strategic vision and realization of results. Directs and utilizes financial analysis, predictive modeling, and market research resources to quantify opportunities and develop business justifications for initiatives. - Assess the effectiveness of the credit card/debit product in delivering against diverse cardholder needs, relative to the competitive landscape. - Manage existing product lines and develop strategy and prioritization for growth. - Keep strong pulse on changing cardholder preferences and industry trends to identify opportunities to develop new products or enhance positioning, pricing, promotion, and benefits of existing products. - Drive flawless execution of new credit and debit card product launches. - Define product requirements and rollout plan, based on cardholder insights, knowledge of competitive and industry trends, and financial goals. - Serve as the Project Sponsor/Owner and work with project management professionals to create and manage project plans, addressing necessary IT, marketing, channel, and compliance components. - Develop and collaborate on new credit and debit card product, channel, and business partner proposals—from initial ideation through performance evaluation—for the effects on growth, effectiveness and business profitability. - Lead the strategic planning unit on vision and value proposition within the Commerce Super-Community framework, maintaining and evolving the value proposition to remain relevant to cardholders. - Partner closely with other line of business resources: Marketing, Systems, Finance, Risk, Compliance, Legal and IT teams where appropriate to execute new programs. - Direct responsibility for the entire portfolio of credit card balances including pricing strategy and profitability, always maintaining credit risk within the parameters of our risk appetite and objectives as stated in our annual business plan as well as Strategic Plan. - Proactively address both short term and projected long term purchase volume and revenue variances within the line of business. - Identify and validate possible reasons for variances through engaging the Data Science team, develop appropriate reporting and data analysis, conduct research with cardholders, etc. - Develop actionable initiatives to successfully address variances. - Monitor key performance indicators and regularly report portfolio performance to senior management. - Bring forth new ideas and initiatives to address key opportunities/risks. - Develop compelling business plans to obtain management support and funding. - Assist with maintaining Credit Union’s compliance with all applicable federal and state regulations. - Support and participate in continuous improvement activities. - Represent the Credit Union in a positive and professional manner. - Maintain member, team members and other sensitive information with confidentiality. - Treat co-workers and members with respect. - Support member relations and events that promote member centric experiences. - Other related duties as assigned. Qualifications - 4-6 years of credit card/debit product management and cardholder lifecycle management; building promotional programs; leading cross-functional teams to pilot/test, measure and implement new products and functionalities. - 4-6 years of experience with direct to consumer marketing in the banking industry or combination of consumer packaged goods plus other industries. - Understanding of integrated marketing campaigns involving direct mail, email, and online marketing with statistical measurement of results by a data scientist team. - Experience creating and managing innovative, leading-edge programs with proven results. - Strong knowledge of American Express, Discover, Visa or MasterCard network/association including applicable laws, rules and regulations. - Advanced proficiency in computer software applications including spreadsheets, word processing and presentation software. - Predictive modeling. - Complete understanding of Card Networks and compliance practices. - Profit and Loss Analysis. - Creative mind, with ability to think outside of the box and challenge institutional assumptions while ensuring projects are prioritized and focused on achieving key business results. - Ability to influence others. - Strong orientation to analytical rigor, problem solving, and playing a consultative role. - Excellent communication skills – ability to translate complex concepts into actionable items for key internal and external stakeholders. - Strong strategic planning, marketing and project management skills. - Ability to manage multiple initiatives/priorities in a fast-paced, dynamic environment. - Willingness and ability to change strategic direction quickly and flawlessly. - Ability to lead large cross-functional teams. - Strong internal and external relationship management skills. - Comfort in working with senior executives. - Excellent written and oral communication skills. - Demonstrated experience identifying creative and innovative solutions to overcome challenges. - Can represent his/her own interests and yet be fair to other groups. Is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration. Preferred Qualifications - Thorough understanding of the Credit Union’s member service environment, practices, procedures and objectives. - MBA. Education - High School or Equivalent. Benefits - Medical. - Dental. - Vision. - Life Insurance. - Flexible Spending Account. - 401(k) Matching. - Paid Time Off. - Training Provided. - Tuition Reimbursement. Pay Scale by Applicable Geographic Work Location - Alaska: Min $104,569.92 - Mid $130,712.40 - Max $156,854.88. - Arizona: Min $92,192.25 - Mid $115,240.32 - Max $138,288.38. - Florida: Min $90,484.99 - Mid $113,106.24 - Max $135,727.48. - Nevada: Min $94,326.33 - Mid $117,907.92 - Max $141,489.50. - Southern Ca: Min $104,569.92 - Mid $130,712.40 - Max $156,854.88. - Texas: Min $90,484.99 - Mid $113,106.24 - Max $135,727.48. - Washington: Min $107,130.81 - Mid $133,913.52 - Max $160,696.22. - Wyoming: Min $92,619.07 - Mid $115,773.84 - Max $138,928.60. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. Website nuvisionfederal.com/careers California Employee Privacy Notice California Employee Privacy Notice

• Develop and communicate a compelling product vision and strategy aligned with business goals, customer needs and quantified impacts. • Conduct user research, analyze data, and gather feedback to identify pain points and opportunities across tools, processes, and experiences. • Create and maintain product roadmaps that balance customer value, technical feasibility, and business impact. • Translate business and user needs into detailed product requirements, user stories, and acceptance criteria for engineering teams. • Partner with engineering, design, marketing, sales, and support to ensure successful product development and launch. • Own the delivery of the features / initiative on the roadmap, escalating issues and blockers that arise during development. • Track impact / ROI by defining KPIs to evaluate product success and inform future decisions. • Work with marketing and sales to develop launch plans that resonate with target users and drive adoption. • Oversee products from ideation through development, launch, growth, and eventual sunset if needed. • Advocate for intuitive, delightful, and accessible product experiences by partnering with user experience, conducting user research & surveys and driving rapid prototyping feedback sessions.

• Design a vision for world-class clinical experience - thinking in ecosystems across the full clinician journey, not isolated features, and asking what we would build if we were not constrained by what already exists. • Own the clinical systems roadmap: work closely with our clinical, operations and care teams to define priorities and success metrics. • Establish product governance - act as the buffer between clinical stakeholders and engineering, and ensure priorities are set by measured impact. • Evaluate AI and third-party tools with rigor: define evaluation criteria, assess build vs. configure vs. buy for every initiative, and apply solutions where they genuinely give clinicians time back - not as a default. • Measure the benefit in terms that matter where every initiative has a baseline before and after: time saved per session, reduction in non-billable administrative hours, billed hours unlocked, and clinical outcomes improved. • Work across the full spectrum of clinical delivery - from optimizing workflows inside NextGen (templates, task routing, clinical documentation) to designing integrations that extend the EHR into our broader ecosystem, to scoping and building net-new clinical tooling where no off-the-shelf solution exists. • Own the integration layer between our clinical tools - Blueprint, NextGen, and any custom-built surfaces - ensuring they work together as a coherent system rather than a set of disconnected point solutions that clinicians must manually bridge. • Build clinical safety into the practice from the start - understand where our tooling intersects with client safety and ensure speed of delivery never comes at the cost of clinical integrity.

• Lead and motivate a team of support associates • Drive engagement, accountability, and a customer-first mindset across the team • Support recruitment and onboarding of new team members • Develop, implement, and optimise support policies, procedures, and standards