The Manager Infrastructure Engineering leads a team responsible for designing, building, and maintaining the organization's core IT systems, including patching, internal IT, and Virtual Desktops. This role ensures scalability, security, and reliability while driving strategy, project delivery, and engineering excellence. The Manager Infrastructure Engineering also mentors technical staff and collaborates with stakeholders to align infrastructure initiatives with business goals. Lead, mentor, and develop the Infrastructure Engineering team, fostering a culture of collaboration, professional growth, high performance, and continuous improvement. Oversee the deployment, maintenance, and troubleshooting of virtual servers and virtual desktops, along with related infrastructure components. Establish and maintain KPIs and metrics to assess infrastructure health, performance, capacity, and service delivery; regularly report status, risks, and improvements to executive leadership. Develop and enforce best practices for configuring, installing, supporting, and maintaining critical software systems. Manage capacity planning, monitoring, and system expansion to ensure scalability and reliability. Ensure all OS, and firmware installations and upgrades follow established processes and quality standards. Oversee monitoring and alerting frameworks, ensuring timely response to incidents and high confidence in system observability. Implement and maintain security controls, patching standards, and compliance practices aligned with organizational policies and industry frameworks (e.g., SOC 2, GDPR). Collaborate with the security team to proactively enhance infrastructure security and maintain a strong security posture. Partner with other engineering and support leaders to resolve system-wide issues within SLA commitments and support service delivery goals. Ensure IT projects and new build requests are completed on time, within budget, and in alignment with SLAs and operational expectations. Maintain accurate, up-to-date technical documentation; ensure new processes and best practices are documented and integrated into team training. Communicate complex infrastructure concepts to senior leadership in a clear, business-focused manner; engage effectively with stakeholders across the organization. Promote a culture of operational excellence, timely execution, attention to detail, and continuous refinement of infrastructure systems and processes. Act as an escalation for on call personnel.

This position requires an active Public Trust clearance. Provide programmatic and technical support in five major areas: professional consultative services, management studies, data analysis, preparation of responses, reports, documents and correspondences, meeting support and policy development/communication/education. Provides management of studies, analysis, response preparation, meeting support and policy development for Health Services Policy and Oversight (HSP&O). Provides direct Senior Subject Matter Expert (SME) and Expert Writing support services to the Acting Principal Deputy Assistant Secretary of Defense for Health Affairs (HA) and the Deputy Assistant Secretary of Defense for HSP&O, and/or their Policy Directors. Engages and communicates (written and verbally) with senior executive leaders within the MHS governance structure on a regular basis; produce senior executive level correspondence using Microsoft Office Suite. Coordinates and manages project tasks to ensure project delivery within allotted timelines. Develops high-level performance-based analytical reports to provide recommendations on program effectiveness and support to research and responses to government officials. Provides research, analytical and administrative support to include ongoing evidence-based analytical, research and evaluation methods and outcomes research. Provides support in the development of HSP&O oversight structure, to include risk assessment, prioritization of programs for oversight, and developing clear milestones and metrics for oversight. Assists in collection, summarization, analysis, or reporting of Office of Assistant Secretary of Defense (OASD) HA/HSP&O health policy needs, goals, objectives, initiatives, and plans, program evaluation and reporting data. Provides support to directors to oversee policy implementation; ensure programs are consistently implemented; and to conduct assurance activities and investigations. Performs other job-related duties as assigned.

The Manager Cybersecurity is responsible for leading LoadSpring’s cybersecurity plan, ensuring the confidentiality, integrity, and availability of customer and company data. This role oversees the security team, operations, risk management, compliance, and incident response while partnering with IT, leadership, and business stakeholders to ensure security strategies align with organizational goals. The manager also leads and develops the Cybersecurity team, ensuring they have the skills and resources needed to deliver reliable, high-quality results. Lead, mentor, and develop a high-performing team of Cybersecurity Engineers, ensuring continuous growth and success. Own and evolve LoadSpring’s cybersecurity strategy for a SaaS, cloud-first environment. Ensure compliance with customer and industry requirements such as SOC 2, GDPR, and other applicable frameworks. Manage audits where required. Lead customer security-focused meetings. Oversee security operations, including threat detection, incident response, vulnerability management, and remediation. Partner with Engineering and Product teams to integrate security into the SDLC, CI/CD pipelines, and cloud architecture. Manage cloud security across platforms, including IAM, network security, logging, and monitoring. Lead security incident response efforts, including customer impact assessment, communications, and post-incident reviews. Conduct and manage risk assessments related to architecture, third-party vendors, and customer integrations. Support customer security inquiries, audits, and due diligence requests (security questionnaires, trust portals, sales support). Oversee vulnerability management and penetration testing programs, ensuring timely remediation. Select, implement, and manage security tools such as SIEM, CSPM, IAM, and endpoint security solutions. Develop and manage the cybersecurity vendor relationships and contracts. Deliver regular risk posture and security metrics reporting to senior leadership. Drive security awareness and secure security training across the organization.

The Conference and Events Specialist is responsible for planning and executing conferences as well as small to large-scale events, both internally and externally. This encompasses ideation through onsite delivery and post-event wrap-up. This role ensures event logistics run smoothly, cross-functional teams remain aligned, and all stakeholders, from internal departments to external partners, are informed and prepared at every stage. Lead the planning and execution of conferences, trade shows, and large-scale events of varying sizes Develop event timelines, presentations, booth schedules, and deliverables across teams Collaborate with all cross-functional teams to inform Marketing of “happenings” to ensure proper promotion and marketing of activities Play a key role in planning and organizing internal meetings and events, such as Annual Meeting and Team Offsites Manage logistics including venues, registration, travel, lodging, and onsite operations Communicate with vendors (AV, catering, rentals, venue staff, contractors) to ensure requirements are met Own and supervise exhibitor and sponsor logistics (booth setup, branding assets, deliverables, session needs, etc.) Track contracts, invoices, and payments for event-related vendors and suppliers Maintain event planning documents, checklists, dashboards, and reporting tools Responsible for attendee registration processes, confirmations, and troubleshooting Initiate the development of attendee-facing communications including schedules, FAQs, and event updates Oversee production and delivery of event materials such as signage, badges, swag, and printed collateral Spearhead onsite event setup, staffing coordination, and vendor supervision Monitor onsite attendee flow and provide customer service during the event Troubleshoot issues in real time and escalate as needed to ensure smooth execution Establish and lead post-event wrap-up including feedback collection, survey management, and reporting Own post-event budget reconciliation and vendor closeout tasks Document event learnings and update internal conference playbooks for continuous improvement May perform other duties as assigned