• Assesses patient needs within a telemedicine care setting • Appropriately triages patients to differentiate the patient needs • Evaluates patients in a timely manner, putting patient care above clerical duties • Performs a thorough history and physical exam on each patient • Creates an individualized, evidence-based plan of care • Appropriately consults the on-call WellNow physician and on-call radiologist • Effectively manages payers across the spectrum of services provided at a site • Follows evidence-based standards for ordering laboratory, radiology and other diagnostic studies • Uses evidence-based resources for treatment options • Orders and prescribes appropriate medications • Appropriately consults and refers to primary care and specialty physicians • Performs procedures appropriate type of services provided at the standard of care • Educates patients regarding the disease process and discharge plan • Maintains patient confidentiality

• Conduct comprehensive in-home health risk assessments to identify all active and chronic disease conditions, as well as determine all physical, mental, and social needs present at the time of the visit • Takes history, examines, determines diagnoses. Provides written documentation of patient visit, per NCQA standards • Takes patient vital signs, as necessary. Places case management referrals and communicates with PCP as necessary. • Communicates with patients, caregivers, agency nurses, other providers and vendors as necessary to assure proper diagnosis. • Performs all clinical duties while observing OSHA Universal Precautions • Maintains patient confidentiality • Attends required meetings and in-services and participates in committees, as requested • Participates in professional development activities and maintains professional licenses and affiliations

• Conduct Comprehensive Health Assessments via telehealth • Document risk adjustment (HCC coding) during patient visits • Close HEDIS care gaps during visits • Review medical history, medications, preventive needs • Document visits using ICD-10 and CPT II codes • Deliver clear care plans and follow-up guidance • Maintain accurate visit documentation for quality programs