• Provide phone, email, video, text, and chat support to customers • Manage open tickets by providing consistent and timely follow ups with all clients • Process contact and address changes in accordance with procedure • Process stop payment requests in an accurate and timely manner • Assist with daily call backs for suspicious debit card activity and processing Reg E Claims • Troubleshoot common debit card issues, order debit cards and perform card maintenance • Troubleshoot online banking issues such as lock outs, password resets, navigating the website, browser issues • Assist loan clients with basic questions

• Responsible for sales efforts to originate and close mortgage loans • Maintain an active Ameris Bank sponsored Nationwide Mortgage Licensing System and Registry (NMLS) number in compliance with the federal S.A.F.E Act requirements • Establish and maintain all client relationships with realtors, builders, developers, branches and other referral agents on an ongoing basis • Contact in person or by phone potential or existing customers to develop new business or retain existing business • Counsel customers on all products the customer is eligible to obtain ensuring the product chosen best fits their financial needs without steering a customer to any particular product • Assist customers with completing the loan application, provide/explain required initial documentation and disclosures according to the required timelines, and submit loan applications within required timelines • Oversee loan process by monitoring loan status and ensuring conformity with terms • Communicate to loan processors regarding coordination of workflow and files in process and assist in collecting additional documents and communicating loan status to all parties in a timely manner • Adhere to established minimum fees and product pricing structure • Network through industry related functions, professional, business and community organizations and activities to promote and market loan products on a monthly basis • Attend all purchase loan closing transactions on behalf of Ameris Bank Mortgage as required • Communicate with branch manager on a regular basis to update them on sales call efforts • Meet regularly with loan processor to review pipeline report for accuracy and status • Work with branch managers and other sales personnel to support bank cross-selling opportunities and other initiatives • Keep informed on all Ameris Bank Mortgage loan programs and adhere to all regulatory and compliance requirements • Meet and exceed the minimum production standards as detailed in the compensation agreement • Attend all required meetings • Complete all required training • Adhere to work schedule as designated by manager • Practices ethical sales behaviors in accordance with Ameris' core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services