Role Description Databricks is looking for a Senior Manager, Payroll to own end-to-end payroll delivery for the United States and Canada. This is a hands-on leadership role — you will run the operations, lead the team, own the compliance, and be the subject matter expert the business turns to when it matters. You will manage a team of four to five payroll professionals and be accountable for accurate, timely, and compliant payroll for a fast-scaling workforce across multiple US states and Canadian provinces. The impact you will have: - Payroll Operations - Own the full payroll cycle — semi-monthly and off-cycle runs — for all US and Canadian employees, ensuring accuracy, timeliness, and a clean audit trail on every run. - Manage the payroll calendar, cut-off deadlines, and coordination with HR and Finance to ensure data integrity from hire to final pay. - Serve as the primary escalation point for payroll discrepancies, employee queries, and operational issues — resolving with speed and precision. - Drive continuous improvement across payroll processes, reducing manual effort and increasing controls without sacrificing responsiveness. - Technology & Systems - Work within Workday Payroll and Workday HCM as the primary payroll platform — managing pay runs, earnings and deduction codes, and audit reporting. - Utilise ADP Smart Compliance for multi-state and provincial tax filing, remittance, and amendment management. - Partner with HRIS and IT on system upgrades, open enrolment changes, and configuration changes requiring payroll impact assessment. - Identify opportunities to reduce manual reconciliation and improve data accuracy across the payroll tech stack. - Tax Compliance — US & Canada - Ensure full compliance with federal, state, and local payroll tax obligations across all US jurisdictions including multi-state nexus, SUI, SDI, and local levies. - Manage Canadian payroll tax compliance across all provinces — CPP, EI, provincial income tax, and Quebec-specific requirements (QPP, QPIP). - Own year-end processes end to end — W-2, W-2c, T4, T4A, RL-1 — from reconciliation through employee distribution and agency filing. - Manage tax registration, filing, amendment, and penalty response across all active jurisdictions. - Stay ahead of legislative changes — federal and sub-national — and translate them into process and system updates before they become compliance gaps. - Equity & Supplemental Compensation - Manage payroll processing and tax withholding for RSU vesting events, including coordination with Stock Administration on vest schedules, sell-to-cover mechanics, and supplemental withholding rates. - Ensure correct treatment of ESPP, NQSOs, ISOs, and other equity instruments from a payroll tax perspective. - Partner with Legal and Tax on equity income sourcing and IRS / CRA reporting obligations on equity-derived income. - Reconcile equity payroll data to stock admin records each quarter with zero tolerance for mismatch. - Team Leadership - Lead, develop, and performance-manage a team of four to five payroll professionals — setting clear expectations, managing workload, and building capability. - Create a team culture where accuracy is non-negotiable, deadlines are owned not managed around, and problems surface early. - Build redundancy and cross-training so the function is never single-threaded on any critical process. - Coach the team on technical depth — tax law, equity mechanics, compliance — so they grow into the next generation of payroll leaders. - Controls, Audit & Governance - Design and maintain SOX-compliant payroll controls, including segregation of duties, approval workflows, and exception reporting. - Lead payroll's response to internal and external audits — preparing documentation, managing timelines, and closing findings without repeat. - Maintain payroll policy documentation and desktop procedures, updated with every legislative or system change. - Produce monthly payroll metrics and variance analysis for Finance and HR leadership. Qualifications - 8+ years of hands-on US and Canada payroll experience, with at least 3 years in a leadership role managing a team. - Deep working knowledge of US multi-state payroll tax — nexus determination, reciprocity agreements, SUI/SDI, supplemental withholding rates. - Solid understanding of Canadian payroll compliance — CPP/QPP, EI/QPIP, provincial tax, T4/RL-1 year-end. - Proven experience managing RSU and equity payroll — from vest event processing through W-2/T4 reconciliation. - Strong command of payroll reconciliation, general ledger mapping, and accrual processes. - Experience leading teams of four or more people — you know how to delegate, develop, and hold people accountable. - CPP (Certified Payroll Professional) or equivalent certification preferred. Requirements - Experience with Workday Payroll and Workday HCM — working knowledge of the platform in a payroll operations context is a strong advantage. - Hands-on experience with ADP Smart Compliance for multi-jurisdictional tax filing and agency management is a strong advantage. - Experience supporting a high-growth technology company through rapid headcount scaling across new US states and Canadian provinces. - Familiarity with Shareworks for stock plan administration and equity payroll integration is an added advantage. - Experience with payroll and equity tax rules for mobile employee populations. - Exposure to global payroll coordination and vendor management beyond North America. Benefits - Comprehensive benefits and perks that meet the needs of all employees.

Role Description We are looking for an exceptional Client Success Manager who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will work closely with a select division of Self-serve customers, and collaborate with internal teams across diverse global locations to contribute to process and product improvements. Your communication and technical skills will be key to your success. Reporting to the Manager of Client Success, you will provide the first contact support to resolve client requests and critical incidents. You will become an expert in the StackAdapt advertising platform, helping our clients address technical how-to questions via phone, chat, and email support, aiming for account growth and retention across your portfolio. You will deliver top-notch client support by analyzing data and providing insights. Ultimately, you should be able to create clarity out of ambiguity and guide teams to high-quality experiences. Additional focus areas include: - Developing and reviewing knowledge base articles - Actively seeking opportunities to improve operational processes - Ensuring the quality resolution of incidents and service requests in adherence to service level agreements We are looking for a candidate who thrives in a fast-paced job where they can work independently in an environment that supports entrepreneurship and initiative. StackAdapt is a Remote First company. This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones. What you'll be doing: - Act as the primary point of contact for Self-Serve clients on any questions related to the StackAdapt platform - Support clients to ensure the successful delivery of their programmatic campaigns - Work collaboratively with our Sales and internal teams to provide data, insights, and surface questions that help inform our thinking about how to improve our product and services, as well as develop new features, products, and support for our customers - Develop innovative solutions to resolve problems at scale - Take the initiative to retain and grow high-potential customers - Search and analyze data sources to provide insights on product usage - Resolve application issues; ensuring that incidents within our platform or tools are addressed within established SLAs - Assist in the creation of Support documentation for frequently experienced challenges - Resolve various business and technical incidents, related to the StackAdapt platform including escalating to other technical teams - Take initiative on tickets that can be completed without Development team assistance Qualifications - Advanced knowledge/experience in Digital Advertising, Digital IAB Certification, and Google Analytics Certified are highly preferred - 2+ years of client-facing experience, experience with internal service desks is a bonus - 2+ years of experience in a function related to technical business analysis, data analysis, or business or technical support - Proven experience identifying root causes of technical issues and addressing potentially complex problems/questions - Proven experience working with complex databases is a plus. Advanced Excel is nice to have - Familiar with APIs and web app integration services - Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset - Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics, or tracking platform skills is a strong plus - Exceptional communication, critical thinking, and analytical skills - Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously - Experience providing training and explaining concepts to others who have different levels of knowledge in the space Benefits - Highly competitive salary - Retirement/401K/Pension Savings globally - Competitive Paid time off packages including birthdays off! - Access to a comprehensive mental health care program - Health benefits from day one of employment - Work from home reimbursements - Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto - Robust training and onboarding program - Coverage and support of personal development initiatives (conferences, courses, books etc) - Access to StackAdapt programmatic courses and certifications to support continuous learning - An awesome parental leave program - A friendly, welcoming, and supportive culture - Our social and team events!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this roleAs a Renewal Manager, you'll own the end-to-end renewal lifecycle for a defined portfolio of GitLab customers, protecting and growing recurring revenue while ensuring a smooth, transparent experience at every contract touchpoint. You'll engage customers well ahead of renewal, lead pricing and commercial discussions, negotiate complex agreements, and proactively address risk so customers can continue to rely on GitLab's DevSecOps platform without disruption. You'll also play a key role in guiding customers through the transition from seat-based licensing to GitLab's consumption-based Flex pricing model, helping them understand usage patterns, model scenarios, and land on a structure that aligns with how their teams actually work. In this quota-carrying role within the Renewals team, you'll work closely with Sales, Customer Success, Finance, Legal, and Product to forecast outcomes, reduce churn, and uncover expansion opportunities — and you'll leverage AI-powered tooling to analyze account health, surface renewal risk earlier, and move faster on the commercial activities that matter most. In your first year, you'll be focused on building strong relationships with key stakeholders in your accounts, consistently delivering on-time renewals, and contributing to scalable renewal processes that support GitLab's long-term growth. What You’ll Do - Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement. - Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn. - Prepare renewal proposals, pricing quotes, and contract documentation in line with customer needs and internal guidelines. - Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines. - Identify and qualify opportunities to expand footprint through upsell and cross-sell in partnership with Sales and Customer Success. - Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans. - Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning. - Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals. What You’ll Bring - Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing. - Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals. - Skill in managing a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks. - Proficiency working with CRM platforms such as Salesforce or HubSpot, along with strong Excel or Google Sheets skills for analysis and reporting. - Ability to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions. - Experience partnering with Sales, Customer Success, Finance, and Legal to structure renewals, address adoption gaps, and manage contract terms. - Strength in identifying renewal risks early, using customer health and usage data, and developing practical mitigation plans. - Openness to learning GitLab's platform and processes, with transferable skills welcomed from renewals, account management, sales, or customer success roles. About the team The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth. How GitLab will support you - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $65,520—$110,880 USD How GitLab Supports Full-Time Employees - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

• Meet customers and key accounts to achieve business and sales objectives • Generate market forecasts to ensure business continuity • Prepare and execute short- and long-term strategies for business growth • Submit monthly reports and territory feedback • Support additional business growth initiatives and tasks as assigned