• Support families by identifying the right tutoring program • Maximize bookings from lead sources • Deliver program recommendations via Zoom or phone • Provide excellent customer service and program management for the customer's lifecycle

• Developing and supporting territory sales goals in each physician’s office service area for Similac, PediaSure and Pedialyte. • Calling on Pediatric, OB-GYN and Family Practices. • Comprehensive knowledge of all products, clinical studies, protocols and guidelines as well as the ability to deliver the information in a selling environment. • New product launches. • The ability to work effectively with Physicians and Nurses. • Effective administrative skills. • Budget management. • Ability to function independently with a high degree of initiative, independence, and autonomy. • Desire to be self- motivated, seeking out success at achieving both short- and long-term goals.

• Accelerate growth and expand market share across key accounts • Serve as a trusted advisor to established customers, fostering loyalty and achieving retention targets • Enhance customer satisfaction through proactive issue resolution and regular business reviews • Collaborate with Enterprise Account Managers to secure early renewals and mitigate competitive threats • Develop and execute strategic account plans focused on value expansion and profitability • Identify and implement operational and service improvements to drive customer success • Perform assay integrations and address laboratory technical needs • Support new account implementations, including ordering, installation, and validation • Coordinate order, delivery, and billing processes to ensure operational efficiency • Partner with Sales, Marketing, Customer Support, Technical Service, and Finance to deliver cohesive customer experiences

• Desenvolver e customizar aplicações na plataforma Salesforce. • Colaborar com a equipe para projetar e implementar soluções escaláveis. • Realizar testes e depuração de código para garantir a qualidade do software. • Participar de revisões de código e fornecer feedback construtivo. • Manter-se atualizado sobre as novas funcionalidades e melhores práticas do Salesforce.