Agencia VTAL

• Work on the development, evolution, and maintenance of solutions based on Salesforce Field Service (FSL), with a focus on performance and governance. • Customize and configure objects, flows, and business rules for managing service orders, scheduling, and dispatch, ensuring alignment with operational requirements. • Build complex automations using Flows, Apex, and Triggers to improve process efficiency and data quality. • Support integrations between FSL and legacy/corporate systems via REST APIs, Platform Events, or middleware, ensuring smooth communication across platforms. • Collaborate with functional teams, operations, and the business to translate operational needs into viable technical solutions, contributing to deliveries aligned with strategic objectives.

• Develop and implement complex software solutions, ensuring quality and performance. • Lead and mentor junior developers, sharing knowledge and best practices. • Collaborate with architects and designers to define system architecture and ensure integration. • Actively participate in the full software development lifecycle, from conception to deployment. • Conduct code reviews and ensure compliance with development and security standards.

• Act as the technical authority in defining and evolving the platform architecture. • Lead complex architectural decisions (performance, cost, resilience and security trade-offs). • Define technical, architectural and integration standards across multiple teams. • Work extensively with event-driven architectures, microservices and sagas. • Lead design reviews, architectural reviews and key technical decisions.

• Creation and evolution of B2C and B2B products • Catalog, offers, services and integration platforms • Design and exposure of reusable APIs and services • Integration with CRM systems, billing platforms and partners • Building solutions focused on scalability, time-to-market and innovation • Systems operate in a critical, high-volume environment with strong impact on the business core • Serve as the technical authority in defining and evolving the platform architecture and develop people within squads focused on creating new products and digital Telecom capabilities • Lead complex architectural decisions (trade-offs between performance, cost, resilience and security) • Participate in defining the architecture of digital products, supporting technical decisions, standards and best practices • Define technical, architectural and integration standards for multiple teams • Coordinate and ensure the technical quality of integrations between Salesforce and external systems, using REST/SOAP APIs and service-oriented architectures • Conduct design reviews, architectural reviews and foundational technical decisions

• Lead complex projects to define, design, and implement AI agent journeys for corporate processes. • Map and redesign end-to-end journeys across areas such as Finance, HR, Procurement, and IT. • Design and implement governance frameworks for AI agents, ensuring security and compliance. • Drive the development of business cases, roadmaps, and KPIs to track the value delivered by journeys and agents. • Support the definition of functional architecture standards for agents, integrations, and multi-agent flows.

• Develop and implement new features in existing systems. • Actively participate in the full software development lifecycle, from conception to deployment. • Collaborate with multidisciplinary teams to define requirements and solution architectures. • Maintain and optimize code, ensuring application performance and security. • Prepare technical documentation and test the solutions developed.

• Desenvolver e implementar soluções personalizadas no Salesforce, utilizando Apex, Visualforce, Lightning Web Components e outras tecnologias da plataforma. • Realizar a integração do Salesforce com outros sistemas, utilizando APIs e ferramentas de integração. • Colaborar com analistas de negócios e outras equipes para traduzir requisitos em soluções técnicas eficazes. • Liderar a resolução de problemas complexos e oferecer suporte técnico a usuários e outras equipes. • Manter-se atualizado com as melhores práticas e novas funcionalidades do Salesforce.

• Develop and implement Salesforce CRM solutions, ensuring quality and performance. • Collaborate with business teams to understand requirements and translate them into technical solutions. • Perform maintenance and support of existing Salesforce systems. • Actively participate in the software development lifecycle, from design through deployment. • Ensure Salesforce integration with other platforms and systems.

• Serve as the technical point of reference for BRM-based billing projects. • Provide technical leadership to the development team. • Develop and review customizations, integrations, and platform components. • Support architecture and technical design decisions for solutions. • Ensure development best practices, performance, and code quality are maintained.

• Garantir a correta emissão de notas fiscais, faturas e documentos de cobrança. • Atuar na interface com áreas comerciais, fiscal e financeira. • Assegurar acuracidade dos valores faturados, cumprimento de prazos e aderência aos SLAs. • Padronizar rotinas e reduzir retrabalho nos processos de billing. • Contribuir para a melhoria contínua dos processos de faturamento.