Role Description The IT Budget Analyst will provide research and analytical support to the IT-Non-IT Workgroup (ITW) within the Veterans Health Administration (VHA). This role is critical in facilitating the IT and non-IT-related initiatives by offering comprehensive research, analysis, and report preparation for decision-making. The IT Budget Analyst will work closely with various stakeholders to ensure the accurate delivery of project goals by supporting funded and unfunded IT/non-IT initiatives within VHA. This individual will engage in frequent interaction with VHA IT governance bodies and play a pivotal role in ensuring the success of key projects. - Data Collection and Analysis: Conduct in-depth research to gather data relevant to IT and non-IT projects. Analyze complex datasets to generate actionable insights and recommendations. - Reporting: Prepare and present detailed reports, briefing materials, and updates for ITW leads, stakeholders, and VHA executive leadership. Maintain precise documentation to support strategic decisions. - Project Support: Assist with the development of project plans, schedules, deliverables, and key performance indicators (KPIs) for various initiatives within ITW. - Meeting Coordination: Organize and provide logistical support for ITW meetings and briefings, ensuring proper communication with stakeholders. - Documentation Management: Maintain documentation of research findings, project updates, and meeting minutes, ensuring accessibility and traceability of project artifacts. - Support for IT/Non-IT Initiatives: Facilitate the progression of both IT and non-IT projects, ensuring alignment with VHA's strategic objectives and adherence to governance processes. Qualifications - Bachelor's degree in research, Data Analytics, Information Technology, Healthcare Management, or a related field. - At least 3 years of experience in research and data analysis, preferably within the healthcare or government sector. - Must have prior acquisition and budget experience with a federal agency. - Strong analytical, problem-solving, and decision-making abilities. - Proven capability to translate data into insights that support strategic decisions. - Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and data analysis tools. - Excellent written and verbal communication skills with experience presenting to leadership. Requirements - Familiarity with IT and non-IT project funding processes within the VHA or other federal institutions. - Knowledge of the New Service Request (NSR) and Multi-Year Programming (MYP) processes. - Previous appropriation law experience. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development

• Provide ongoing Quality Assurance for CBO Business Service associates • Conduct quality reviews and report evaluations to the team supervisor • Provide ongoing development and maintenance of training materials • Act as a resource and answer questions to all team members • Assist team in reviewing and processing daily work • Work closely with all teams under Business Services for efficient workflows • Responsible for obtaining and maintaining policies and procedures • Compile information and prepare reports to monitor team goals and results • Test, implement, and train associates on materials related to Epic Upgrade • Identify, analyze and report any credit trends to management team • Cross-trained in workflows of other teams for reporting and training purposes • Assist respective team and other teams with daily duties as assigned

• Atuará no Onboarding de clientes, auxiliando nas configurações, parametrizações e treinamentos para garantir o melhor uso dos nossos produtos. • Implantar softwares desenvolvidos pela Segware, conduzindo o cliente durante todo o processo de implantação remota ou presencial. • Garantir que os prazos e capacitações combinadas sejam cumpridos corretamente. • Realizar análise detalhada das necessidades do cliente para definir a melhor forma de implantação, minimizando impactos na operação do cliente. • Análise e Identificação de problemas que possam ocorrer durante a implantação. • Ministrar treinamentos presenciais e remotos para garantir que os usuários finais estejam preparados para utilizar as soluções implementadas. • Fornecer suporte contínuo para atender às necessidades dos clientes. • Documentar todos os projetos de implantação, mantendo atualizada a ferramenta de trabalho. • Elaborar documentação de ajuda do sistema para facilitar o entendimento das funcionalidades pelos usuários. • Identificar oportunidades de melhoria nos processos de implantação e sugerir inovações. • Atendimentos e parametrizações dos sistemas conforme expectativa e necessidades do cliente. • Gestão simultânea de múltiplos projetos, garantindo a organização e entrega eficaz das implantações.

• As an Implementation Analyst, you will work on client onboarding, assisting with configurations, parameterization and training to ensure optimal use of our products. • Implement software developed by Segware, guiding the client throughout the remote or on-site implementation process. • Ensure that agreed deadlines and training sessions are properly met. • Perform a detailed analysis of the client's needs to define the best implementation approach, minimizing impact on the client's operations. • Analyze and identify issues that may occur during implementation. • Deliver in-person and remote training to ensure end users are prepared to use the implemented solutions. • Provide ongoing support to meet client needs. • Document all implementation projects, keeping the work tools up to date. • Prepare system help documentation to make it easier for users to understand features. • Identify opportunities to improve implementation processes and suggest innovations. • Perform system support and parameterization according to the client's expectations and needs. • Manage multiple projects simultaneously, ensuring organization and effective delivery of implementations.