Role Description This position is located within the Department of Veterans Affairs Debt Management Center (DMC), Veteran Experience Division (VED), within the Office of Finance, Office of Management. The primary purpose of this position is to plan, track, and optimize the daily workforce needs to satisfy leadership and Veteran expectations. - Conducts workload and staffing analyses by reviewing historical trends, monitoring real-time workload, and evaluating projections to support efficient contact center operations. - Reviews and adjudicates routine schedule and workload-deviation requests, and provides recommendations to supervisors on non-routine matters to ensure staffing alignment with operational needs. - Coordinates and oversees special projects, balancing stakeholder requirements, assigning tasks, and ensuring project execution does not disrupt core operations while maintaining compliance with labor laws. - Analyzes program performance and operational data, develops new reporting methods when needed, and recommends process improvements to enhance data collection, reporting, and overall efficiency. - Provides program oversight by completing special assignments, participating in division meetings, and conducting qualitative reviews of work products to identify inefficiencies and promote operational accuracy. Work Schedule: Monday - Friday, Negotiable tour between the hours of 6:30 am CST and 6:30 pm CST Compressed/Flexible: Not available Virtual: This is a virtual position. Position Description/PD#: PD00036A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Qualifications - Applicants must meet all requirements by the closing date of this announcement, 07/07/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation. - Experience must include analyzing and recommending work schedules, staffing approaches, and workload distribution. - Evaluating program objectives, performance metrics, and workflow processes to identify inefficiencies and recommend improvements. - Collaborating with supervisors, managers, and stakeholders to resolve workload discrepancies. - Using multiple data systems and analytical tools to collect, interpret, and present information for workload forecasting. Requirements - Experience in analyzing complex, multi-source workload and performance data. - Identify root causes of workload, performance, or staffing misalignment. - Develop or improve procedures, guidelines, or reporting methods. - Experience planning, coordinating, or executing projects or special assignments. - Communicate complex analytical findings clearly and collaborate effectively. Benefits - Eligible displaced Federal/VA competitive service employees have selection priority. - Information about ICTAP and CTAP eligibility is available on OPM's Career Transition Resources website.

• Monitor merchant acquiring operations and payment methods; • Monitor financial transactions and identify inconsistencies; • Perform operational and financial analyses related to card and electronic payments; • Manage relationships with acquirers, sub-acquirers and financial partners; • Support financial reconciliation processes; • Prepare management reports and performance indicators; • Identify opportunities to improve operational processes; • Assist in incident resolution and coordinate with involved areas; • Ensure compliance with card brand rules and internal policies; • Participate in projects related to the development of payment products and solutions.

Role Description SAIC has an opening for a Cybersecurity Ops Analyst. This position is located in Oak Ridge, Tennessee. SAIC is open to the position working remotely. The SAIC Cybersecurity Ops Analyst (Shift Leader) leads advanced security event analysis as part of the 24/7/365 Security Operations Center's Detection & Response team. They manage daily activities using a SIEM, monitoring events from multiple sources while overseeing a team of Cybersecurity Ops Associates. In addition to their incident response duties, the Shift Leader manages the operations of the shift, including timecard and expense approval, as well as daily training and performance tracking. They also participate in threat hunting, intelligence gathering, and strive to improve procedures and processes within the ESOC. Job Duties: - Lead the identification, prioritization, and response to intrusion activities and anomalous behavior as shift leader on a 24/7/365 Detection & Response Team. - Assess the impact of potentially malicious traffic on the network and infrastructure. - Perform in-depth analysis of security anomalies and incidents using network forensics via a SIEM and host level forensic via an EDR tool. - Document all incidents within the shift and maintain incident tickets. - Communicate and escalate issues and incidents as necessary. - Handle IP/URL/Hash block requests and develop new correlation content. - Conduct second-level real-time monitoring and analysis of security alerts. - Delegate event analysis tasks to Cybersecurity Ops Associates, as required. - Provide feedback on tuning for enhanced anomaly detection. - Retrieve and review data files associated with security events. - Evaluate malicious activity, and review vulnerability information to assess risk. - Collaborate with other teams for incident resolution. - Manage shift operations: Train, mentor, and oversee Cybersecurity Ops Associates, including approving timecards, expenses, providing feedback, writing performance reviews and ensuring shift coverage for 24/7/365 operation. - Continually review and improve documentation procedures. - Participate in knowledge sharing. - Additional responsibilities will include the ability to train, mentor Cybersecurity Ops Associates. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

• Supports quality improvement infrastructure across PACE centers • Maintains core quality data systems • Supports participant safety and regulatory reporting workflows • Facilitates quality committee operations • Partners with center and central leaders to identify trends and drive measurable improvement • Tracks participant safety events and supports investigations • Prepares monthly metric summaries and follow-up lists for Center teams • Review ED and inpatient admissions to maintain utilization and quality metrics • Executes internal quality audits and maintains documentation for regulatory readiness