Nurturing our world and humankind by advancing care for animals
Diagnostics Technical Specialist
Location
Missouri
Posted
7 days ago
Salary
0
Seniority
Junior
Job Description
Diagnostics Technical Specialist
Zoetis
• Provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings • Responsible for the overall business health and customer satisfaction of their assigned territories • Involved in all phases of the onsite support process with emphasis on selling Dx solutions, diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products • Aligns with key clinics and hospitals on all aspects of aligned SOP pull through, implementation, training, operation, applications, and problem resolution • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points • Facilitates, develops, designs and implements clinic workflow processes that improve overall customer experience • Responds to requests for onsite technical support, providing prompt and accurate technical assistance • Provides guidance, instruction, and training on the product line to increase productivity and performance • Provides post sale product installation and validation, applications and operations training • Completes daily activity documentation and collects, analyzes and summarizes information including detailed satisfaction information • Must possess superb customer service skills, work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach
Job Requirements
- At least one year of experience working in a clinical setting
- Basic knowledge of animal disease states preferred
- Knowledge of diagnostic products, instrumentation, and clinic processes
- Candidate must possess an analytical mindset and demonstrable critical thinking skills
- Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests
- Bilingual, Spanish or French is a plus
- Position requires an Associate degree with a bachelor’s degree preferred or equivalent experience
- A degree from a Veterinary Technology Program preferred
- Experience in Veterinary Hospital highly preferred
- Credentialed Veterinary Technician preferred
Benefits
- Competitive healthcare and retirement savings benefits
- An array of benefits, policies and programs to support employee well-being
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