• Manage inbound customer communication. • Maintain our CRM (DripJobs). • Support back-office administration. • Help improve internal processes. • Answer inbound phone calls professionally and confidently. • Contact inbound leads using a provided sales script. • Schedule appointments and follow up with prospective customers. • Provide outstanding customer service while maintaining a friendly, professional demeanor. • Keep customer records accurate and up to date. • Monitor lead progression through the sales pipeline. • Learn the CRM in depth and become an internal expert on its features and automation capabilities. • Perform general administrative and data entry tasks. • Maintain Google Sheets and spreadsheets. • Update financial tracking spreadsheets (data entry only). • Organize business documentation and records. • Help document and create Standard Operating Procedures (SOPs). • Assist with improving administrative workflows. • Recommend operational improvements where appropriate. • Support project management and task tracking. • Utilize AI tools such as ChatGPT and other large language models (LLMs) to improve productivity. • Conduct research using AI. • Assist in creating documents, SOPs, templates, and internal processes with AI assistance. • Continuously learn new tools that improve efficiency.

• Research and identify properties that closely match buyer criteria. • Evaluate listings using judgment—not simply filtering by bedrooms and bathrooms. • Prepare curated property recommendations for review. • Draft client emails containing property recommendations. • Monitor the market and proactively surface new opportunities for active clients. • Help maintain consistent follow-up with warm and active buyer leads. • Create and improve internal workflows and operating procedures. • Build organized systems for recurring business processes. • Identify inefficiencies and recommend solutions. • Document SOPs (Standard Operating Procedures). • Help implement new operational ideas from concept through execution. • Organize Google Drive, documents, spreadsheets, and business information. • Prepare meeting materials and research. • Assist with CRM updates and database organization. • Manage recurring administrative projects. • Provide general executive support as business needs evolve. • Assist with light marketing coordination. • Conduct research for new initiatives. • Help coordinate marketing tasks (no advanced marketing expertise required).

• Process client disputes through the company's established workflow • Review client credit reports and supporting documentation • Prepare and submit dispute letters • Update dispute statuses within the CRM • Monitor client progress through each dispute round • Ensure disputes are processed accurately and efficiently • Maintain accurate client records within DisputeFox • Update notes, documentation, and dispute activity • Track client progress and processing status • Maintain organized electronic client files • Prioritize assigned dispute workload • Meet daily and weekly productivity goals • Follow established credit repair procedures and compliance requirements • Identify missing documentation or information requiring follow-up • Organize client documentation • Maintain accurate processing records • Support additional credit repair administrative tasks as assigned

Role Description We are seeking a highly experienced Senior Executive Assistant to support a member of Kaseya’s executive leadership team. This role serves as a strategic partner, helping optimize executive effectiveness through exceptional organization, proactive planning, and seamless coordination across a fast-paced, high-growth environment. The ideal candidate is a trusted advisor who demonstrates sound judgment, anticipates needs, manages competing priorities, and operates with professionalism and discretion at the highest levels of the organization. Key Responsibilities - Manage a complex executive calendar, travel arrangements, and meeting logistics with exceptional attention to detail and foresight. - Partner closely with executive leadership to align priorities, maximize productivity, and ensure focus on high-impact business initiatives. - Serve as a trusted point of contact and liaison between the executive, senior leaders, employees, customers, and external stakeholders. - Prepare, coordinate, and manage executive communications, presentations, briefing materials, and meeting follow-ups. - Anticipate executive needs, identify potential challenges, and proactively develop solutions to support efficient decision-making and execution. - Coordinate cross-functional activities and special projects, ensuring deadlines and deliverables are met. - Handle highly confidential information with discretion and professionalism. Qualifications - 8–12+ years of experience supporting C-level executives in complex, fast-paced, and high-growth organizations. - Proven ability to manage competing priorities while maintaining exceptional attention to detail and accuracy. - Outstanding judgment, professionalism, and discretion when handling sensitive and confidential information. - Exceptional organizational, communication, and stakeholder management skills. - Highly proactive, resourceful, and capable of operating independently with minimal direction. - Strong business acumen and the ability to navigate organizational complexity effectively. - Advanced proficiency with Microsoft Office Suite, collaboration tools, and executive productivity platforms. Preferred Qualifications - Experience supporting executives within technology, SaaS, or high-growth private equity-backed organizations. - Experience coordinating cross-functional projects and executive-level initiatives. - Demonstrated ability to build strong relationships across all levels of an organization and influence outcomes through collaboration. Company Description Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.