• Respond to Customer Inquiries: Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns. • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions. • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary. • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity. • Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed. • Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up. • Collaborate with Teams: Work closely with sales, technical support, and operations teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues.

Role Description Gateway Community Charters is an equal opportunity employer and prohibits unlawful discrimination and/or harassment, intimidation, and bullying of employees or job applicants based on any legally protected characteristics, actual or perceived, including, but not limited to: - Race - Color - Nationality - National origin - Immigration status - Ethnic group identification - Ethnicity - Ancestry - Religion - Age - Marital status - Pregnancy - Parental status - Physical or mental disability - Medical condition - Genetic information - Veteran status - Sex - Sexual orientation - Gender - Gender identity - Gender expression Qualifications - Copy of Transcript (College (Unofficial)) - Credential Copy - English Learner Authorization - Resume Requirements - Comments and Other Information Company Description For questions, concerns or complaints, please contact District Equity and GCC Title IX Coordinator: - Morri Elliott - 5112 Arnold Ave, Suite A, McClellan, CA 95652 - (916) 286-5129 - Fax (916) 993-4114 - Morri.Elliott@gcccharters.org Questions about posting/position contact HR at: - GCCHumanResources@gcccharters.org

Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends

Role Description We are seeking motivated individuals interested in supporting clients through personalized coordination and customer service. As a Customer Support Specialist focused on coordination, you will assist clients with organizing details, answering questions, and ensuring all aspects of their requests are handled efficiently. This remote opportunity involves: - Communicating with clients to understand their needs - Offering recommendations based on preferences - Managing confirmations and updates - Maintaining organized documentation - Providing follow-up support to ensure a smooth and positive experience Success in this role comes from: - Strong communication skills - Attention to detail - The ability to manage multiple tasks while staying organized Individuals with experience in customer support, call centers, or administrative roles often excel in this type of environment. You'll have access to: - Structured training - Ongoing support - A flexible schedule that allows you to work independently while still being part of a collaborative network This opportunity is ideal for those who enjoy helping others, solving problems, and creating seamless customer experiences in a remote setting. Qualifications - Experience in customer support, call centers, or administrative roles - Strong communication skills - Attention to detail - Ability to manage multiple tasks Requirements - Motivated individuals interested in supporting clients - Ability to work independently in a remote setting Benefits - Access to structured training - Ongoing support - Flexible schedule