• Actively listen and be an advocate for customers • Resolve customer inquiries and issues efficiently while documenting all interactions • Educate customers about available resources and assist them in navigating their options • Anticipate customer needs and provide proactive solutions • Collaborate with team members to address service issues and improve outcomes • Document all customer correspondence and maintain confidential records • Follow policies, procedures, and the CVS/Aetna Code of Conduct

• Respond to Customer Inquiries: Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns. • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions. • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary. • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity. • Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed. • Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up. • Collaborate with Teams: Work closely with sales, technical support, and operations teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues.

Role Description Gateway Community Charters is an equal opportunity employer and prohibits unlawful discrimination and/or harassment, intimidation, and bullying of employees or job applicants based on any legally protected characteristics, actual or perceived, including, but not limited to: - Race - Color - Nationality - National origin - Immigration status - Ethnic group identification - Ethnicity - Ancestry - Religion - Age - Marital status - Pregnancy - Parental status - Physical or mental disability - Medical condition - Genetic information - Veteran status - Sex - Sexual orientation - Gender - Gender identity - Gender expression Qualifications - Copy of Transcript (College (Unofficial)) - Credential Copy - English Learner Authorization - Resume Requirements - Comments and Other Information Company Description For questions, concerns or complaints, please contact District Equity and GCC Title IX Coordinator: - Morri Elliott - 5112 Arnold Ave, Suite A, McClellan, CA 95652 - (916) 286-5129 - Fax (916) 993-4114 - Morri.Elliott@gcccharters.org Questions about posting/position contact HR at: - GCCHumanResources@gcccharters.org

Role Description Serve as an advocate for providers by ensuring they are informed, supported, and educated on Samaritan Health Plans' procedures, benefits, policies, and available provider tools. - Coordinates and provides administrative support to the Network Contracting and Relations team. - Partners with internal departments to research, coordinate, and resolve provider-related issues, ensuring timely and accurate follow-through. - Document all provider interactions and outcomes in internal systems. - Support implementation and onboarding of new providers, including credentialing follow-up and demographic updates. - Monitor, track, and follow up on provider issues; escalate complex or unresolved items as needed. - Assist in maintaining accurate provider directories by validating demographic and operational information. - Participate in Network Management projects and initiatives to support departmental goals. - Support cross-functional collaboration to resolve routine provider operational concerns. Qualifications - Bachelor's degree or equivalent combination of education and relevant experience within the health care industry required. - Strong organizational skills with the ability to manage multiple priorities effectively. - Excellent written and verbal communication skills. - Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) required. - Health plan experience strongly preferred, particularly in one or more of the following areas: - Provider Relations - Referral Authorization - Provider Data Maintenance - Claims Processing Requirements - Data entry accuracy. - Organization and time management. - Basic managed care concepts. - Communication and collaboration. - Ability to follow SOPs. - Detail orientation. Benefits - Shift: Days (0800-1700) - Remote, no weekends