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Supervisory Social Services Assistant
Location
United States
Posted
10 days ago
Salary
$61.7K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Supervisory Social Services Assistant
Office of Suicide Prevention, Veterans Crisis Line
Role Description The employee will serve as a Supervisory Social Services Assistant, located in the Clinical Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. Responsibilities - Assigns work to subordinates (included but not limited to facility transportation plans, rescues, and follow ups). - Reviews work completed by subordinates and conducts performance evaluations. - Makes the determination of when to forward cases to the Supervisory Health Science Specialist for clinical follow up. - Ensures agency policies, procedures, and practices are in compliance with federal, state and VA agency standards and guidelines. - Communicates changes to staff in regards to policy and procedure updates, Veterans Crisis Line changes, and info as needed. - Proposes and recommends process improvements for Veterans Crisis Line Social Services Assistants and Lead Social Services Assistants. - Investigates and responds to Veterans and community complaints and inquiries. - Provides back up consultation for staff in emergency situations. - Monitors reports to ensure operational coverage of staffing is met. - Serves as the subject matter expert for SSA and LSSA training. - Ensures individual training requirements for all assigned staff are complete and current. - Responsible for staff metrics, dashboard reviews, and leadership reports. - Audits information such as data entry, supporting documentation, and chart maintenance and ensures accuracy. - Receives and provides collateral information to other agencies having a need to know as outlined in appropriate regulations. Requirements - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. - The employee's workspace must be suitable for conducting business and provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity. - Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Qualifications - Applicants must meet all requirements by the closing date of this announcement, 07/02/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - English Language Proficiency: Must be proficient in basic written and spoken English. - Specialized Experience: Must have one year of specialized experience equivalent to at least the next lower grade GS-08. - Experience for Supervisory Social Services Assistant Position: Must meet at least 3 of the 5 specialized experience requirements. Education Requirements - A transcript must be submitted with your application if you are basing all or part of your qualifications on education. - Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. Benefits - Relocation/Recruitment Incentives: Not Authorized - Critical Skills Incentive (CSI): Not Approved - Permanent Change of Station (PCS): Not required - Financial Disclosure Report: Not required - This is not a bargaining unit position
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