• Manage team performance by setting expectations, monitoring results, and providing ongoing coaching and feedback. • Support hiring, onboarding, scheduling, and resource allocation to ensure appropriate coverage and service continuity. • Execute team objectives by balancing priorities, resolving operational issues, and delivering against service and quality targets. • Oversee day-to-day support operations, including ticket queues, workflow management, and adherence to SLAs. • Serve as escalation point for operational and technical issues, coordinating resolution within established processes. • Monitor performance metrics and dashboards to identify trends, risks, and areas for improvement. • Lead continuous improvement efforts, including process enhancements, knowledge sharing, and adoption of tools, automation and AI support. • Partner with leadership and external stakeholders to provide input into operational planning, service improvements, and new service offerings. • Communicate priorities, policies, and performance updates to ensure alignment and accountability across the team. • Support onboarding, training, and development initiatives to build team capability and performance. • Ensure consistent execution of operational processes, tools, and workflows to improve efficiency and service outcomes. • Collaborate with internal partners to address support challenges and enhance service delivery. • Serve as a point of contact for escalations and support operational processes and coordination with partner teams.

• Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing • Validate membership eligibility, effective dates, and contract alignment for chargeback submissions • Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements • Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes • Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items • Communicate with Finance Shared Services to reconcile open deductions or payment variances • Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions • Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions • Assist with peer reviews, QA checks, and documentation updates • Support UAT, new customer onboarding, and implementation of new products or pricing setups • Identify and recommend process improvements or automation opportunities

Role Description Provides comprehensive and executive-level administrative support to OEC’s Senior Vice President of Collision. Assists in the development and execution of strategic plans, often involving research and analysis. Supports the operations of multiple collision business units including organization and action planning related to budget, staffing and preparation and completion of executive deliverables. Coordinates a variety of meetings and events for individuals and groups requiring complex calendar and logistics management. Key Responsibilities - Provides the highest level of support to the Senior Vice President of our Collision SBU; anticipates leadership needs and gathers appropriate resources to support and address current business priorities. - Facilitates communication between the senior leadership team and other teams, departments, and external stakeholders. - Manages multiple projects or tasks with competing priorities and deadlines independently and/or in collaboration with multiple team members or external partners. - Develops and maintains procedures to ensure senior leadership team is prepared to meet upcoming deadlines. - Creates agendas, reports, presentations, and other documents for meetings and events. - Tracks department expenses and staffing levels to ensure alignment with budgets and capacity requirements. - Helps with forecasting and action plans related to revenue and expense reporting insights. - Plans, schedules, and facilitates details for meetings, seminars, and events, both internally and offsite. - Manages a high volume of domestic and foreign travel arrangements, including applying for visas where required, preparing country information, booking flights, and making reservations. - Modifies arrangements as needed, and ensures updated details are quickly distributed to travelers. - Prepares expense reports (which may include currency conversion), reconciles corporate credit card statements, and prepares various forms such as purchase requisitions and check requests to expedite processing and payment. - Assists the Senior Vice President with follow-up and tracking of major deliverables. - Prepares routine and advanced correspondence including letters, memoranda, and reports (including professional visuals such as graphs, charts, and infographics) and distributes to elicit desired call to action and responses. - Anticipates the needs of the Senior Vice President and prepares all resources accordingly. - Manages internal and external contacts proactively; responds to incoming requests as the Executive Office point of contact, providing answers according to Company policies and protocols, or directing inquiries to the appropriate business unit to expedite customer satisfaction. Qualifications - An associate degree from an accredited college or university is required, with a focus in Business or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 3 years working in a similar strategic executive assistant role providing support to senior leaders in a large organization. - 2+ years in project management or business operations in a software company highly preferred. - Able to work in an autonomous manner, with a high amount of confidence and limited direction from leadership, to move work forward efficiently. - Advanced proficiency with Microsoft Office products including Outlook, Word, Excel, and PowerPoint. - Proficiency in assisting senior leaders with departmental staffing and budget tracking. - Experience with Concur for expense reporting and processing. - Able to maintain the highest level of professionalism and confidentiality in all aspects of the role. - Strong organization and planning skills to effectively coordinate and manage multiple calendar appointments, meetings, and events, and anticipate and quickly modify arrangements when needed. - Able to build professional and collaborative working relationships across global teams, and with individuals outside the company. - Excellent writing and editing skills, and can tailor communications to a specific audience. - Creative thinker with the ability to problem solve quickly. - Ability to analyze data and prepare insights and reports for executive decision making. - Ability to create compelling presentations for executive audiences based on introductory inputs from SVP and product teams including ideas for visuals and multi-media concepts that marketing can refine and finalize. - Flexible and adaptable approach to work, and can easily adjust to shifts in priorities or direction. - Outstanding attention to detail and accuracy. Special Position Requirements - Must be available to work outside of normal business hours as needed, to accommodate special requests or to facilitate meetings/events that occur across global time zones/countries. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company matching up to 4%. - Unlimited Paid Flex Time Off plus 10 company-paid annual holidays. - Company-issued laptop. - Monthly communication stipend. - One-time home office equipment stipend upon hire. - Professional development programs. - Tuition assistance available after 1 year of service. - Employee resource groups and exclusive employee discounts.

Role Description Looking for Philippines-based candidates for the role of Aviation Operations Coordinator. This position involves: - Full-time, shift-based role coordinated with the Bangkok OCC team. - Shift patterns coordinated across time zones for seamless 24/7 coverage (typically 8 to 12 hour shifts). - Flexible locations: remote from home or from company's offices in Manila, Cebu, or Clark. You will join the OCC team to provide round-the-clock operational coverage, coordinating flight handling, managing real-time communication, and solving problems as they arise. This role is ideal for someone with aviation operations experience who thrives in a fast-paced environment. Key Responsibilities - Coordinate ground handling, permits, and airport services for non-scheduled flights. - Monitor live flight operations and proactively identify and resolve issues. - Communicate directly with clients, airport authorities, and ground handling agents. - Prepare and deliver clear written and verbal shift handovers. - Deliver diplomatic, solutions-oriented communication to clients. - Coordinate crew services including hotel bookings, ground transportation, and catering arrangements. - Prepare and process overflight and landing permit applications. - Maintain accurate operational records and update internal systems in real time. - Work collaboratively with the Bangkok OCC team across rotating shifts. Qualifications - Minimum 2 years of experience in aviation operations, flight dispatch, or similar environments. - Strong understanding of airport operations and coordination with multiple stakeholders. - Excellent written and verbal English communication skills. - Strong documentation and communication skills. - Proven ability to work effectively under pressure. - Strong problem-solving skills with proactive thinking. - Highly organised with strong attention to detail. - Comfortable working rotating shifts in a 24/7 operational environment. - Able to work independently while collaborating with remote team members. - Professional, calm, and diplomatic when handling operational challenges. Nice to Have - Experience working for aviation ground handling providers. - Experience supporting private aviation or VIP flight services. - Familiarity with overflight and landing permit processes across Southeast Asia. - Previous experience with Middle East-based aviation organizations. - Knowledge of NATA Safety 1st standards or equivalent aviation safety certifications. Work Arrangement & Expectations - Full-time, shift-based role coordinated with the Bangkok OCC team. - Shift patterns coordinated across time zones for seamless 24/7 coverage. - Flexibility to work remotely or from one of the company's offices. - Employment facilitated through an Employer of Record (EOR) arrangement. - Successful candidates will be expected to disclose any existing roles or client work. - Reflect this engagement on their LinkedIn profile.