• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency • Integrate with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency • Integrate with external systems  telephony, CRM, identity, booking platforms  to support internal use cases and partner deployments • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

• Design, build, and improve the backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows • Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web • Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency • Integrate with external systems — telephony, CRM, identity, booking platforms — to support internal use cases and partner deployments • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration • Contribute to architectural decisions, code reviews, and reliability improvements that raise the bar for the broader team • Analyse system performance and user behaviour to identify opportunities for automation, optimisation, and cost reduction

Role Description - Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. - Act as a Product Owner for IQ Platform. - Analyze Feature requirements and develop User Stories in collaboration with Product Management and Engineering. - Participate in planning and design discussions and document the outcomes and decisions made. - Support development teams in getting requirements clarification questions answered in a timely manner to avoid delays in development timelines. - Work as a liaison between development teams to ensure interfaces are designed to specifications and document any gaps that may come to light. - Participate in the QA process by understanding the implementation and helping to define test cases based on the user requirements. - Collaborate with Front End Web Developers, UI/Graphic Designers, UX Designers, and Product Management on feature prioritization, design, and implementation. - Leading Scrum Ceremonies Planning/Grooming with Engineering and Product Management. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field followed by four years of experience in the job offered or four years of experience in any occupation in which the required experience was gained. - Utilize Certified Scrum Product Owner (CSPO) for product management and development, leading cross-functional teams, driving successful product launches, and delivering customer-centric solutions in agile environments. - Oversee Dependency Management and Risk Management. - Complete Business Analysis. - Create and maintain Product Backlog. - User Story Creation to determine appropriate predictive analytics and/or generative AI solutions. - Customize JIRA boards, write JQL statements, and develop JIRA dashboards, Structure PPM and JIRA Advanced Roadmaps. - Agile methodologies Scrum and Kanban. - Machine learning (ML) and deep learning (DL) modeling concepts and business use cases. - Large Language Model (LLM) and Natural Language Processing (NLP) and business use cases. - Meta’s Llama, OpenAI’s GPT, Anthropic’s Claude and Sonnet solutions, and Databricks Mosaic’s DBRX14 for capabilities and value proposition. - Conceptual understanding of data abstraction, normalization approaches, schema design, and schema metadata. - Structured query languages, including Databricks SQL and PostgreSQL for business analysis into source data for relevance and quality. - REST API call syntax and Postman for making API calls with Engineering guidance. Benefits - Flexible time off (FTO), 15 paid holidays. - Paid sick time. - Parental/new child leave, childcare & elder care assistance, adoption assistance. - Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.