Role Description We are looking for a Remote Call Center Representative to join our team. In this role, you will be the primary point of contact for patients and healthcare providers, handling all inbound and outbound communications from your remote location. - Handle all patient correspondence through inbound calls, chats, and emails. - Initiate outbound communications with prescribers and patients to resolve inquiries and requests in a timely manner. - Process prescription data entry with accuracy and precision, including new patient registrations and refill orders, while maintaining full compliance with HIPAA regulations and company guidelines. - Identify and resolve missing or incomplete prescription information through systematic inquiry. - Interpret medical abbreviations and SIG codes, and address all data entry exceptions to ensure accuracy. - Resolve Third Party Rejects by conducting comprehensive reviews, gathering necessary information, implementing corrections, and resubmitting for processing in accordance with individual plan requirements. - Communicate with insurers and relevant parties to obtain required information and secure necessary approvals. - Provide support to Pharmacists and other team members by identifying operational issues and escalating concerns through appropriate channels to maintain service quality and regulatory compliance. - Obtain and maintain an active technician license or certification within the first 90 days of employment and throughout your tenure in this position. Qualifications - High School Diploma or GED. - Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online). - Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online. - Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents). - Communicate effectively in writing and verbally. - 18 years of age or older. Company Description Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We’re looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You’ll be the face of Kenz to our early agency and corporate clients — and a key force in reaching our first $1.6M ARR milestone. - Shape the sales foundation of a fast-growing, mission-driven startup. - Work directly with the CEO and be rewarded for your wins. - Make an impact on local employment and national Saudization goals.

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible. **Duties:** · Lead the research, development, organization, and maintenance of knowledge base content. · Supervise Content Research Analysts and assign daily work activities. · Review customer escalations and coordinate research efforts to resolve complex inquiries · Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies. · Analyze customer trends and recommend improvements to content, workflows, and business processes. · Collaborate with subject matter experts to validate and improve customer-facing information. · Perform additional duties as assigned

• Manage the daily operations of a 24x7x365 contact center environment, ensuring service levels and performance objectives are consistently achieved. • Provide leadership, direction, and oversight to supervisors and operational support staff. • Ensure compliance with organizational policies, procedures, service standards, and contractual requirements. • Oversee customer service operations, staffing, workforce utilization, scheduling, facility support, and operational readiness. • Serve as the primary point of contact for operational escalations, service disruptions, and issue resolution. • Collaborate with information technology teams during the planning, implementation, testing, and deployment of system enhancements and operational improvements. • Ensure operational systems, workflows, and technologies are functioning efficiently and supporting business objectives. • Foster a culture of accountability, continuous improvement, customer service excellence, and operational effectiveness. • Perform additional duties as assigned

• Develop workforce forecasts and staffing plans to support operational requirements. • Manage employee scheduling and workforce optimization activities. • Produce daily, weekly, monthly, quarterly, and annual operational reports. • Develop executive dashboards, performance metrics, and ad hoc reporting. • Analyze workforce trends, operational data, and key performance indicators. • Collect, document, and evaluate business and technical requirements. • Configure and maintain workforce management and reporting systems. • Recommend process improvements through data analysis and operational insights • Perform additional duties as assigned